Horrible Customer Service response time
Can not ever get through to speak with a customer service representative. I have called both customer service lines that they provide on the app and even put a ticket in and can not get a response nor was I able to get through to a representative. Each time i called either line i waited on hold for over 90 minutes before just giving up and hanging up. Still have got no response to my ticket or able to get anyone on the line. I understand this is government lifeline but to not get a response and wait on hold for more then 90 minutes is ridiculous.