Terrible Service overall.
As a Buyer, NovelShip experience is very poor. Delivery: My first purchase with NovelShip took 3 months to arrives and it is only after I emailed them again to check on the progress. Customer Service: Customer Service sucks. I've made a purchase of a wrong shoe size, and immediately request the change the next minutes. They told me that it is not possible unless I pay and addition 30AUD for their 're-inventory' cost even though I've just made the purchase. On top of that, it is also impossible to made the refund at all because of their Cancellation policy. And all this is while the item hasn't shipped from the seller yet, only the payment confirmation.