A Great Treadmill That Deserves a Better Screen
I really like my TT8 treadmill. The treadmill itself is solid, performs well, and feels like a quality piece of equipment. I also think the instructors and classes are excellent. Unfortunately, the screen and user interface significantly detract from what otherwise would be a great treadmill. The UX simply doesn’t feel designed around how the average person actually runs. The default speed and incline buttons are oddly chosen and would be far more useful if they reflected common running speeds—or, better yet, were programmable. Important workout metrics aren't always easy to see, and getting to the information or controls you want while running often requires pressing multiple buttons. On a treadmill, the interface should be simple, intuitive, and require as little interaction as possible. My bigger concern, however, is reliability. My screen became extremely glitchy and ultimately failed after about a year. At one point, the treadmill changed speeds abruptly and then shut down, which was concerning from a safety standpoint. Customer service deserves credit for replacing the screen promptly, but I was surprised by how little protective packaging the replacement screen had when it arrived. Given the number of complaints I've seen about screen performance, this seems like an area that deserves more attention. I'm writing this review because I genuinely like the treadmill and would like to see the company improve the product. The mechanical side of the TT8 is very good, the instructors are excellent, and the fundamentals are all there. But the screen is the primary way the customer interacts with the treadmill, so its reliability and UX are just as important as the hardware. My suggestion to the company is simple: invest in a more reliable screen and redesign the UX around the way everyday runners actually use a treadmill. Make the most important metrics visible, reduce the number of button presses required while running, and make the speed and incline shortcuts programmable or more practical. Fix those things, and I think the TT8 could go from being a very good treadmill with a frustrating interface to an excellent overall product.