⭐ 1 Star
⭐ 1 Star – Think 10 Times Before Changing Your Software My advice to any business owner: think ten times before changing your software system. I am sharing my real experience so others do not go through the same problems we faced. I switched from Shortcut to this system because I was promised better online functionality, an application, and integration with QuickBooks. Unfortunately, the experience has been extremely disappointing. First, there is no proper local office or support, which makes communication very difficult. Everything is handled online, and when you need help you must keep sending emails. Responses are very slow, and sometimes there is no response at all. We did not receive proper training, and even basic things like setting up permissions or changing business timings were never completed. Whenever I report problems or ask about system features, nothing gets solved and the issues stay open for months. It has been almost one year, and the application is still not ready or properly functioning for our business. There are also serious problems with the online booking system. There is no wallet or deposit option, which means clients can book appointments without paying anything in advance. As a result, we receive many bookings that are later canceled. They also do not guide you on how to use the marketing tools in the system: No help on running marketing campaigns. No support on extracting useful client data or reports. The loyalty program that was promised has still not been activated until today. Basically, many of the features that were promised were never delivered. Another serious issue is billing. The salesperson told me that monthly charges would start only after we go live, but they started charging from the moment I signed the contract. It also took three months just to transfer the data. Even worse, when I mentioned that I might open another branch in the future, they immediately charged my card for that branch without a signed contract, without permission, and without discussion. Setup fees and monthly fees were deducted automatically. Communication is extremely poor. The salesperson who sold me the system left the company, and when I called him he simply said he no longer works there and gave me a number in India. The person there never responds, leaving us without proper support. Overall, this has been a very frustrating experience, and unfortunately I cannot recommend this system to other businesse