Sleeping on the Floor
My order for the Skylar Bed arrived today missing it's legs and some of the hardware necessary for assembly. The third party delivery team was unable to assemble the bed and left to await resolution from Interior Define. I was told the delivery team would reach out to Interior Define but they advised I also reach out in hopes of resolving the issue promptly. I am 8 months pregnant and disposed of the bed that this one is replacing yesterday to prepare the space for the new bed. I explained this when I reached out to Interior Define customer support and requested that parts were mailed overnight to avoid sleeping on the floor for more than a night or two. My request was completely ignored and I was told the parts were mailed standard shipping and would take around a week to arrive. The customer support for Interior Define is horrible. There is no way to speak over the phone with a human and the email support dodges any requests of reasonableness to resolve the issue more promptly. A $50-$100 cost of overnighting missing parts is not much to ask when the price of the item was over $2,000. I do not recommend purchasing from Interior Define and will not be doing so again.