The worst kind of fast fashion company
The worst kind of fast fashion company-- deceptive/duplicitous at every possible turn. The company ships from China, which simply does not allow for them to get their products to their customers in the timelines that they quote (ordered pre-tariff trade war explosion as a plausible excuse for how long it took), even with extra money spent for "expedited" shipping. Discovered once the product (finally) arrived that it is the most laughably terrible dupe I have ever seen. Do not believe their FAQ section where they shiftily claim that most of the photos are taken by "their own photographer" and only some come from magazine. I suppose I could say that the configuration of the top of the dress... vaguely... resembled the photo of the dress I ordered, but the pattern was completely different and it was mostly made out of the cheapest tulle I have ever come across. Honestly the funniest and most bizarre aspect of the dress was that the lining underneath the tulle (also cheap) inexplicably stopped about half a foot above the ground, creating the most bizarre "ankle highlighting" feature I have ever seen on a garment. I contacted customer service and they offered me a laughable TWO dollars and the ability to keep the dress as a consolation gesture. Unfortunately there is simply no circumstance in which I would ever wear this dress and it was so horrible that honestly the idea of it ending up in a landfill somehow also felt intolerable. Plus the communication back and forth about the two dollar "refund" was so insulting that I dropped the required cash to send it all the way back to China, mostly to prove a point rather than because I really had great faith this scam of a company would follow through on the refund. Sure enough, they continued to try to worm their way out of respectable business practices by at first insisting that the product had yet to arrive (a month after I had sent it), then making me "prove" I had sent it by emailing them copies of the shipping label and the receipt from USPS (keep your documents, folks!), and then only FINALLY sending a refund after three further follow up emails to pester them. I'm very certain the only reason it happened it because I am nothing if not persistent-- and by the way the ordering to refund timeline was about 10 months in total. For real do not reward this absolute scam of a company with your patronage. They are doing nothing but pumping pond-scum level product out onto the market and probably destroying the planet in the process.