Worst customer service
I had an extremely frustrating experience with ViewQwest, and I strongly advise others to think twice before signing up. Their customer service appears to be disconnected from actual service delivery, and they seem neither empowered nor willing to resolve issues. I signed up for OneVoice but was billed twice for activation fees. I contacted customer service multiple times regarding various issues, but none were resolved. Each time I called, I had to repeat my entire situation from scratch. Despite assurances that they would follow up, I never received a single callback or update on the status of my cases. Update (19 March 2026): I was charged twice for OneVoice activation. Customer service claimed they cannot waive the duplicate charge because I submitted the request twice. However, I only did so because I never received the confirmation email the system said would be sent. Additionally, the technician who performed the installation confirmed that only one number was activated, and the duplicate request was not valid. Despite explaining this, customer service refused to waive the duplicate charges. They also could not provide assurance that my broadband service would not be terminated due to non-payment of these disputed charges. Overall, this has been a very disappointing experience — poor accountability, lack of follow-through, and unresolved billing issues. I regret choosing ViewQwest.