X-Max 3 defective out of the box — 6 weeks of support, still broken
We purchased an X-Max 3 directly from QIDI's website for our company (Atala S.p.A., Italy). The printer arrived with a warped bed — 1.3mm tilt confirmed by 9x9 bed mesh probing. After 6 weeks of back-and-forth with support, we have replaced: the induction sensor, the magnetic build plate, attempted manual leveling multiple times, and tried replacing the leveling screws. The threaded insert in the bed frame turned out to be stripped from the factory — the screw is now seized and cannot be removed. On top of this, the nozzle crashed into the PEI plate multiple times during calibration attempts guided by their support, destroying one side of the build surface. We also discovered a firmware bug: the G29 macro clears the bed mesh before every print, making calibration inconsistent. Other users have reported the same issue. 6 weeks later, we cannot print a single first layer. We have asked for a replacement or refund and are still waiting. As a business customer who purchased directly from QIDI, this level of quality and support is unacceptable. Complete documentation of every step available upon request.