Clutter damaged so many items
Extensive damage. Missing parts. Zero accountability. 14 items broken. Furniture parts missing. TV damaged. Claims denied. Clutter handled a 2-day pickup and delivery. Crews were friendly, but the result was unacceptable. Their own photos show items not fully wrapped and materials rubbing together, and even boxes already damaged before loading. At delivery: 14 broken items, missing furniture parts, and a TV damaged from an improvised box that failed (blue corners). The furniture with missing parts was disassembled between the truck and the condo—initial Clutter photos show full pieces, including the now-missing components. We’ve moved multiple times without much issue—this was not normal. Nearly all claims were denied as “self-packed,” which is incorrect. We wrapped some of our own items carefully. The damage points to handling during pickup, transport, and delivery. Going to small claims court for the first time ever. Look up "bailment" - Clutter's contract does not describe all rights and remedies perhaps intentionally. We wondered if the handling of items had anything to do with the crews complaints of PTO/sick time being taken away. Two of them mentioned it - that's a separate legal issue between the company and personnel.