Everything done correctly, but still denied reward. Buyer Beware!
Let me share my experience so others can decide if this is worth their time. My wife and I both applied for the same SingSaver promo, separately. Different emails, different accounts, different Moomoo IDs.I selected $130 cash. She selected the iPad. I received my cash. She received nothing. According to SingSaver, this is perfectly valid. Their explanation? Because my submission was “first”, it somehow overrides hers, so only one reward is honoured. So apparently, two separate people can fulfil all the requirements, and only one gets rewarded. Interesting logic. To be clear, everything was done properly, by the book. We provided all the required details, screenshots, account IDs, and proof showing both applications were separate and valid. Even their own data shows two different Moomoo accounts. Didn’t matter. What’s worse is their explanation kept changing along the way. First they said she selected cash. Then it became duplicate submissions. Then somehow I used her account ID. Each reply tells a different story, none of which actually lines up with the evidence. Final answer: “process completed, cannot reverse.” No real investigation. No attempt to reconcile the facts. Just a policy wall. And here’s the part that really doesn’t sit right, both applications resulted in two separate Moomoo accounts being opened successfully. Yet only one reward was honoured. Make of that what you will. My guess? We used the same laptop, and their system couldn’t tell the difference between two legitimate users. If that’s enough to void a reward, then the system is fundamentally flawed. After looking around, I realised this isn’t even rare. There are plenty of similar complaints online, people doing everything correctly, providing proof, and still getting denied. Go search on reddit and even the follower reviewers on this site. So yes, the promos may look attractive upfront. Just understand the risk. Even if you do everything right and can prove it, there’s no guarantee you’ll get what was promised. And if something goes wrong, don’t expect much resolution. Oh ya, did I mention the whole ordeal took more than 90 days? Buyer beware!