Super.com follow up review
this is a follow up to my review of my experience with super.com. I have asked them several times to provide me with a copy of the email that they claim i was sent notifying me that my ticket was cancelled. they still have not sent the email. Again, they previously admitted that there was an error because i never received notice that my ticket was cancelled. I have an email, of which i forward a a to them and the BBB, stating “your flight is booked.” Now i don’t know about e everyone else, but if i receive an email stating my flight is booked, I expect that there is a ticket waiting for me at the time of my flight. Also, since they’re claiming that they emailed me to tell me that my ticket was cancelled, after they emailed me to say my ticket is booked, why are they unable to provide a copy of that email? And as i stated in my previous review, one of their representatives said that I was entitled to reimbursement. I gave them that person’s name and asked if he could be reached to confirm our conversation and they said that they could not reach him. to be clear they send me a copy of a cancellation email ,which IS NOT addressed to me. Again, they won’t get the customer service rep that i first spoke to who said i was entitled to reimbursement (i’ll gladly accept a credit, by the way), nor will they provide or even check the audio of that conversation on February 23. i know when i called. it shouldn't’ be hard to locate. ‘