They will not canel my account and keep charging me...
I have been trying to cancel my account with this company for months. I had to cancel my credit card because they would not stop billing my account. I have emailed, done chat, and talked to two representatives to help me close this account. I was told the first time it was cancelled in November of 2025, but it wasn't. I had to cancel my credit card to stop them from billing me $11.25 every month, I then get an email saying that my account was suspended for non payment and that I could be sent to collections. For what? My account was supposedly closed in November. I called again (3/19/2026) and was told that while I had no access to my account, I would still have to pay my last bill that they had tried to push through to my closed credit card before they could officially cancel my account. I was on the phone for 30 minutes for the first phone call and then 45 minutes on the last phone call. All to just cancel a basic internet fax line for $11.25 that I had for several years. I was not under any kind of a contract, nor had I even used the service well before I tried to cancel. It's all a web based service so it's easy to look up my usage. All the rep kept saying was that she couldn't find any record that I had tried to cancel the first time....big surprise, right? Such a common excuse these days. I told her to forget the first time then and just make sure my account was cancelled now...today. She said she would have to send an escallation ticket to see if they would cancel it. To say I was frustrated by this process is beyond words. It's a good thing I work for attorneys because if this continues I may have too turn into one of those litigious people who sue companys just to show them how insane their practices are. I am just in shock over this. I had heard bad things about this company before, but since I never had to deal with them I had no idea. I should have known to go with a more reputable company, but at such a cheap price for an online service I never thought it would be an issue. Live and learn, I guess. If this happens to anyone else just call your credit card after you cancel your account so they are aware of the situation. The credit card company can't always keep your account from being charged without opening up a brand new account, but they can at least reverse the charges so you don't have to keep paying over and over.