Intermedia Unite® brings business communications, collaboration, and customer engagement into one easy-to-use platform—keeping teams connected, productive, and responsive from anywhere.It replaces fragmented tools by combining business phone service, video conferencing, team chat, and file sharing into one seamless experience, so employees can collaborate without switching apps.Unite delivers enterprise-grade calling with 100+ features, integrated customer engagement, and enhanced Microsoft Teams experiences.With mobile and desktop apps, users can call, meet, message, and engage customers from anywhere while maintaining a consistent business identity.AI-powered transcription, summaries, and insights help teams capture details and follow up efficiently.Backed by 99.999% uptime and J.D. Power-certified support, Unite ensures reliable performance—resulting in simpler communications, more productive teams, and better customer engagement.
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Is Intermedia legit?
Intermedia (intermedia.net) has a 4.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 81% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 53% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the reliable service and the professional support team for helping them resolve issues quickly during daily operations. People also appreciate the very smooth setup process, clear call clarity, and knowledgeable representatives who make daily communication extremely easy and pleasant.
Some reviewers were not happy with customer service, noting long wait times on the phone and difficulties getting proper technical help when unexpected problems arise. A few users also mentioned frustrating experiences trying to cancel subscriptions, dealing with unexpected administrative fees, or facing unhelpful responses from support staff.
Auto-generated from all reviews of this business. For reference only.
Garbage equipment and garbage service. Nick Thompson Louisville
I ordered a second phone so I could work from home using the same number as work. After buying the phone and paying for it the phone would have to be unplugged and plugged back in daily to get it to work after a few hours. Numerous calls into Intermedia to people who barely spoke english ended up with the customer being blamed for the problems or with apologies and no solutions for four months straight. This company has gotten worse year after year with their customer service which has been outsourced to advisors who have been well trained to apologize but who have no ability to solve the problem and kick the can down the road so you have to repeatedly call back hoping you just go away.
The service is reliable. I recommend Intermedia to my clients and to any business who is looking for a reliable and affordable solution. We have used it for many years and remain happy with the services we receive.
As a reseller of intermedia services, we appreciate the marketing & technical support they provide. A world class service with a fantastic track record for reliability. We value our relationship with Intermedia greatly.
I've been reviewing our history with Intermedia to give you an honest look at how it fits for your operations. As a consultant managing over 200 business clients, I've compared them against providers like RingCentral, 8x8, and Verizon, and I still find them to be the strongest choice for most of my clients.
Here are the main takeaways:
- Reliability & Support: Their network is purpose-built for reliability and they consistently hold a 99.999% uptime SLA. One of the biggest advantages is their support; they are J.D. Power-certified and based in the U.S., which makes troubleshooting much faster than other providers who outsource their engineering.
- Costs: The Advisor model is great because it includes free hardware and phones, which eliminates upfront costs. While you might find a competitor for a few dollars less per month, the cost of buying new equipment and the headache of re-training staff usually makes switching a bad move.
- Features: The system is comprehensive, covering HD video conferencing, team chat, and mobile/desktop apps that sync perfectly. It also handles local and toll-free numbers and webfax without needing extra lines.
I did want to mention that we've had some recent issues with their newer sales staff "over-prospecting" existing accounts without checking with me first. I'm working with our account manager, Michael Anderson, to keep that in check so they aren't causing confusion for our clients.
Overall, for a business like yours that needs a reliable, "set it and forget it" phone system with professional support, it's still the best value I've seen.
The experience with the Intermedia phone system has been very positive. The platform is reliable, easy to use, and provides the features we need for both internal communication and client deployments. We particularly appreciate the call quality, mobile application, and centralized management capabilities. Overall, it has helped improve communication efficiency and has been a solid solution for our business and our clients.
Using the product under the ELEVATE Brand - love it
We have used this product in our office for 3 years now and love it. Staff can work from anywhere. Technicians in the field have easy access via sms to their dispatcher. We are about to roll out SMS to our main line for our customers. The Contact Center is affordable for our small service and sales departments. Really improves our call handling and customer service. We are not a large company but now we have large company features and reliability. Working with Intermedia is easy! The people care and are super responsive.
Intermedia Unite has been an excellent phone system for our small company. Their support team is always responsive, knowledgeable, and consistently helpful if we need help on a rare occasion. The system itself is very reliable too, with minimal outages, which gives us confidence in our day-to-day communications. Their pricing is fair and transparent for the value provided. Overall, a dependable and well-supported solution that we highly recommend.
My service is very good and your technical support, and you're about wraps up all very good and I never had a problem with any of your service. Since I knew so for many years, thank you very much.
The specialist was very professional. They listened well, confirmed their understanding of my issue, explained the cause, resolution, and the process along with the time required to resolve. They lead me through the process; the issues were resolved.
after 12 years. I am done with them.
sent me an email that I have tpo pay outstanding balance within 12 h, fair enough, and that I should make the payment via control panel- guess what, they want let me in control panel, because unpaid bill! called their US office, since- guess what, Uk one si oujt of hours, spent 58 minutes- noi result, they asking for routing number???? they apprently cant send me payment request, cant take card details for non- US card over the phone, want let me in my control panel either! I am in UK, palin iddiots, all I ve got , huge roaming bill and international call bill! never again, it seems some in USA are suffering from stupidty virus! stay away from those idiots.
