Excellent service quality and support…
Excellent service quality and support and cost
About Intermedia
Data updated- Website
- intermedia.net
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 64 reviews
- Replies to negative
- 53% (8/15)
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About this business
Intermedia Unite® brings business communications, collaboration, and customer engagement into one easy-to-use platform—keeping teams connected, productive, and responsive from anywhere.It replaces fragmented tools by combining business phone service, video conferencing, team chat, and file sharing into one seamless experience, so employees can collaborate without switching apps.Unite delivers enterprise-grade calling with 100+ features, integrated customer engagement, and enhanced Microsoft Teams experiences.With mobile and desktop apps, users can call, meet, message, and engage customers from anywhere while maintaining a consistent business identity.AI-powered transcription, summaries, and insights help teams capture details and follow up efficiently.Backed by 99.999% uptime and J.D. Power-certified support, Unite ensures reliable performance—resulting in simpler communications, more productive teams, and better customer engagement.
Written by the business, not verified by us.Is Intermedia legit?
Intermedia (intermedia.net) has a 4.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 81% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 53% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the reliable service and the professional support team for helping them resolve issues quickly during daily operations. People also appreciate the very smooth setup process, clear call clarity, and knowledgeable representatives who make daily communication extremely easy and pleasant. Some reviewers were not happy with customer service, noting long wait times on the phone and difficulties getting proper technical help when unexpected problems arise. A few users also mentioned frustrating experiences trying to cancel subscriptions, dealing with unexpected administrative fees, or facing unhelpful responses from support staff.
Auto-generated from all reviews of this business. For reference only.What people say
Promptly notifying customers of any…
Promptly notifying customers of any issues with possible impacts and quick resolution of the problem.
Excellent price and reliable service.
Professional talent with great service.
They will not canel my account and keep charging me...
I have been trying to cancel my account with this company for months. I had to cancel my credit card because they would not stop billing my account. I have emailed, done chat, and talked to two representatives to help me close this account. I was told the first time it was cancelled in November of 2025, but it wasn't. I had to cancel my credit card to stop them from billing me $11.25 every month, I then get an email saying that my account was suspended for non payment and that I could be sent to collections. For what? My account was supposedly closed in November. I called again (3/19/2026) and was told that while I had no access to my account, I would still have to pay my last bill that they had tried to push through to my closed credit card before they could officially cancel my account. I was on the phone for 30 minutes for the first phone call and then 45 minutes on the last phone call. All to just cancel a basic internet fax line for $11.25 that I had for several years. I was not under any kind of a contract, nor had I even used the service well before I tried to cancel. It's all a web based service so it's easy to look up my usage. All the rep kept saying was that she couldn't find any record that I had tried to cancel the first time....big surprise, right? Such a common excuse these days. I told her to forget the first time then and just make sure my account was cancelled now...today. She said she would have to send an escallation ticket to see if they would cancel it. To say I was frustrated by this process is beyond words. It's a good thing I work for attorneys because if this continues I may have too turn into one of those litigious people who sue companys just to show them how insane their practices are. I am just in shock over this. I had heard bad things about this company before, but since I never had to deal with them I had no idea. I should have known to go with a more reputable company, but at such a cheap price for an online service I never thought it would be an issue. Live and learn, I guess. If this happens to anyone else just call your credit card after you cancel your account so they are aware of the situation. The credit card company can't always keep your account from being charged without opening up a brand new account, but they can at least reverse the charges so you don't have to keep paying over and over.
Reply from Intermedia2026-03-27
We understand how frustrating this situation must have been, especially given the time and effort you spent trying to resolve it. While we were unable to locate records supporting the earlier cancellation attempt in November, we did review your most recent interaction and are addressing internal gaps to help prevent situations like this moving forward. We’ve confirmed that your account is now fully closed and resolved. You will not receive any further charges, and only a final confirmation notice will be sent to complete the closure process. Your feedback has been shared with our team for further coaching and process improvement. We take concerns like yours seriously and are actively working to ensure a smoother experience for our customers. If there’s anything further you’d like us to review or confirm, please don’t hesitate to reach out.
Dependable and trouble free
Timely and responsive service.
Great customer service
Great customer service. Great spam filters. Very fast response time and follow up.
Impeccable Customer Service
Impeccable customer service. Great communication. I have been with intermedia for over 20 years. Thank you!
Great value
Great value, solid and reliable service.
Don't try to cancel your service
Don't try to cancel your service, you will need to make multiple calls. And they bundle things like Exchange with 365 so you can't cancel exchanging you still have a 365 annual license. There is no way to early cancel even if you are willing to pay out the annual service. You have to wait until the last day of the annual to attempt to cancel and only have a 7 day window to do the cancellation. Make sure you know all the services you have with them because you cannot call and ask to cancel everything because they will not get all of it. Also they do not stand behind what their support people say if they give you the wrong information. They just say they were wrong our policy is...
Mostly a good application but sometimes…
Mostly a good application but sometimes calls get dropped randomly.
Reply from Intermedia2026-03-04
Thank you for your feedback! We’re glad you’re finding the application helpful, though we’re sorry to hear about the dropped calls. Please give our support team a call so we can take a closer look and help resolve the issue for you, we’re here to help!
Reports to solve spam issue
I needed some help navigating the reporting to address an issue and my rep was very knowledgeable.
Reply from Intermedia2026-03-04
Thank you so much for your feedback! We’re glad to hear your representative was able to help you navigate the reporting and address your issue. Providing knowledgeable and reliable support is always our goal, and we truly appreciate you taking the time to share your experience. If you ever need anything else, we’re here to help!
Double Cancellation Required
While using this service, there were much more frequent outages than they marketed, prior to selecting them. When leaving their service, THEY WILL CONTINUE TO BILL YOU until you specifically contact them to cancel "your license subscription". Moving phone lines to a different service does nothing to the billing. (Contrary to what we were told) They refuse to reimburse for services that they WERE NOT PROVIDING. I DO NOT recommend using this company.
Fast and professional responses
Fast and professional responses. Customers need answers when things are not working and Intermedia makes the grade.
Reply from Intermedia2026-03-04
Thank you for the great feedback! We know how important it is to get fast, professional support when something isn’t working, and we’re glad our team delivered when you needed us. We truly appreciate your trust in Intermedia and your kind words!
Terrible customer service
Working with Intermedia has been nothing short of a nightmare. Getting the phones setup was absolutely awful and their customer service was atrocious. Then, two years later, we switch our wifi booster, and all our phones disconnected from the internet. After over 45 minutes on the phone with Intermedia, they proved to be no help other than telling us we should have the phones on wired connection (we've been using them wirelessly for two years). We were eventually able to connect to the internet by our own figuring out/clicking around on the phones. We will be looking to switch providers.
Great service and timely advice.
Great service and timely, professional advice when you need it. And an attractive cost.
Reply from Intermedia2026-03-04
Thank you for your thoughtful review! We’re so pleased to hear that you’ve received timely, professional advice from our team and that you’re finding value in our services. Providing great service at a competitive cost is something we work hard to deliver every day. We truly appreciate your support!
The Pinnacle of Unified Communication Solutions
Intermedia cannot be beat in the world of unified communications. Stellar customer service and unparalleled service quality.
Reply from Intermedia2026-03-04
Wow, thank you for the incredible feedback! We’re honored by your praise and thrilled to hear that our unified communications solutions and customer service have made such a positive impact. Delivering stellar support and reliable, high-quality service is what we strive for every day. We truly appreciate your partnership and your kind words!
Friendly interface
Everything is just wow. Humble, Gentle and great representatives they have in their team they let me help out in onboarding process. Made All configurations set up. What a friendly interface I've gotten.
Reply from Intermedia2026-03-04
Thank you so much for the amazing feedback! We’re thrilled to hear that your onboarding experience was such a positive one. Our team takes great pride in being supportive, knowledgeable, and easy to work with, and we’re glad the setup process and interface met your expectations. We truly appreciate you sharing your experience and look forward to continuing to support you!
Excellent quality and reliable
Excellent quality and reliable, business class VOIP phone systems. Fabulous and knowledgeable US based tech support.
Reply from Intermedia2026-03-04
Thank you for the fantastic review! We’re so glad to hear that you’re finding our business-class VoIP solutions reliable and high quality. Providing knowledgeable, U.S.-based technical support is something we’re very proud of, and it’s great to know that made a difference for you. We truly appreciate your support and your kind words!