Intermedia Unite® brings business communications, collaboration, and customer engagement into one easy-to-use platform—keeping teams connected, productive, and responsive from anywhere.It replaces fragmented tools by combining business phone service, video conferencing, team chat, and file sharing into one seamless experience, so employees can collaborate without switching apps.Unite delivers enterprise-grade calling with 100+ features, integrated customer engagement, and enhanced Microsoft Teams experiences.With mobile and desktop apps, users can call, meet, message, and engage customers from anywhere while maintaining a consistent business identity.AI-powered transcription, summaries, and insights help teams capture details and follow up efficiently.Backed by 99.999% uptime and J.D. Power-certified support, Unite ensures reliable performance—resulting in simpler communications, more productive teams, and better customer engagement.
Written by the business, not verified by us.Intermedia (intermedia.net) has a 4.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 81% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 53% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.
Reviewers had a great experience with this company. Customers frequently praise the reliable service and the professional support team for helping them resolve issues quickly during daily operations. People also appreciate the very smooth setup process, clear call clarity, and knowledgeable representatives who make daily communication extremely easy and pleasant. Some reviewers were not happy with customer service, noting long wait times on the phone and difficulties getting proper technical help when unexpected problems arise. A few users also mentioned frustrating experiences trying to cancel subscriptions, dealing with unexpected administrative fees, or facing unhelpful responses from support staff.
Auto-generated from all reviews of this business. For reference only.GREAT SERVICE AND PRICE. EXCELLENT VOICE SERVICES and EFAX. SWITCHING from NEXTIVA to INTERMEDIA BACK. VERY FLEXIBILE compared with NEXTIVA that is trying to lock you IN for 3 YEARS. BETTER PRICES and SERVICES than NEXTIVA
The system works fine, but when I have an issue that requires a technician, it is terrible to get anyone to help.
Getting support is harder than it used to be.
Casey with Valley Tel is always on top of communication, information and follow up.
The equipment works, but even more important, we receive outstanding contual assistance
Immediate responsive service is the name of the game in this day and age. This is the product that Intermedia sells, and excels in!
Same comments than before. The app is too prompt for failure, too many errors especially in the contact center side. UC clients don't have that many issues, but CC clients complain a lot the same issues, audio issues, monitoring tool issues, the app doing weird stuff, logging off when there's a VPN, and the like. Apps like Zoom or RingCentral behave better in this sense. You should provide T2 tools to partners as it's hard to reach them.
yall just read off a script and dont actually try and help
Hello! We are very sorry to hear that you were not satisfied with our support responses. You are welcome to request a manager to follow up with you. From your Control Panel, under Support, please see that offering. Or, you may call in to support and request a supervisor. Your satisfaction is always our priority at Intermedia. Thank you for your feedback!
I love being able to work from home and answer the company phone as if I am in the office. I can transfer calls to other employees and do everything a business landline phone would do for a fraction of the cost. I have used Intermedia for many years and am very satisfied with their service.
The Best in the business. Of all the businesses that support my business, Intermedia has most reliably and professionally provided outstanding customer and technical service! I have worked with Intermedia for two decades and would recommend Intermedia most highly. Keep up your great work and standards!
Excellent service, ease of operating and modifying.
I think you sent me this in error...no recent experience.
I always receive an e-mail well in advance of the actual invoice being received from Intermedia. This is greatly appreciated! Keep up the good work!
Everyone I have worked with at intermedia has done an outstanding job getting my company onboarded and answering all my questions. 5 stars.
My questions were answered clearly and options presented well.
I am a small business owner and highly recommend Intermedia. The process to set up the software I needed — and only what I needed — was easy and user-friendly. I have been a satisfied customer for roughly four years. The service has been reliable and support, when needed, has been responsive and helpful. Good value!
Excellent service with very a knowledgeable team who take care of my issues very quicky.
101 reviews matching
