Excellent Customer Support
Excellent Customer Support. Whenever I call I always get a knowledgeable helpful person. Uptime is excellent
About Intermedia
Data updated- Website
- intermedia.net
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 64 reviews
- Replies to negative
- 53% (8/15)
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About this business
Intermedia Unite® brings business communications, collaboration, and customer engagement into one easy-to-use platform—keeping teams connected, productive, and responsive from anywhere.It replaces fragmented tools by combining business phone service, video conferencing, team chat, and file sharing into one seamless experience, so employees can collaborate without switching apps.Unite delivers enterprise-grade calling with 100+ features, integrated customer engagement, and enhanced Microsoft Teams experiences.With mobile and desktop apps, users can call, meet, message, and engage customers from anywhere while maintaining a consistent business identity.AI-powered transcription, summaries, and insights help teams capture details and follow up efficiently.Backed by 99.999% uptime and J.D. Power-certified support, Unite ensures reliable performance—resulting in simpler communications, more productive teams, and better customer engagement.
Written by the business, not verified by us.Is Intermedia legit?
Intermedia (intermedia.net) has a 4.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 81% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 53% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the reliable service and the professional support team for helping them resolve issues quickly during daily operations. People also appreciate the very smooth setup process, clear call clarity, and knowledgeable representatives who make daily communication extremely easy and pleasant. Some reviewers were not happy with customer service, noting long wait times on the phone and difficulties getting proper technical help when unexpected problems arise. A few users also mentioned frustrating experiences trying to cancel subscriptions, dealing with unexpected administrative fees, or facing unhelpful responses from support staff.
Auto-generated from all reviews of this business. For reference only.What people say
We ALWAYS get a live person who is…
We ALWAYS get a live person who is friendly and solves the issue.
Android app has atrocious sound…
Android app has atrocious sound quality. Phones often don't receive phone calls. How can the tech still be this bad?
Reply from Intermedia2025-05-12
Hi Brian, we would love to help! Please call our support at your earliest convenience on 1-855-813-3846 , option 3. We can offer support or pass your feedback along to our Product Team. You can also click on the Send Feedback link in the mobile app to send a note directly to our developers. Thank you!
Excellent service very professional I…
Excellent service very professional I tested in resolving the issues
Have no complaints
Have no complaints. Always good service
I recommend Intermedia phones
My cell rings when the church phone rings so I am not stuck at my desk. Phone lines are clear and work properly. My only negative is that I don't if it is a personal call or church call when my phone rings. Calls should come through the app and not show up in my call log. I should be able to set up a specific ring tone for anyone calling the church.
Best partnership I have been a part of!
I have no idea what recent experience you are talking about
I just noticed below the date of the experience is listed as today. I have had no interaction with your company today o why are you wasting my time asking for a survey response???
No issues no problems
A Masterclass in Patience and Problem-Solving: Thank You, Harry
want to take a moment to give a huge shout-out to Harry, who recently helped me through a technical challenge — and did so with an extraordinary level of diligence, thoughtfulness, and professionalism. From the very beginning, what stood out most about Harry was his methodical approach. He didn’t jump straight to assumptions or offer cookie-cutter solutions. Instead, he took the time to truly understand the issue I was facing — asking the right questions, listening intently, and ensuring he grasped the full scope of the challenge before moving forward. Throughout the process, his patience was unmatched. There were moments where things got complex, but Harry never once rushed the process. He remained calm, focused, and clear-headed, walking me through each step with clarity and kindness. What I deeply appreciated was that he made me feel like solving my issue actually mattered — not just as a task to complete, but as something worth investing in with care and integrity. He treated the problem as if it were his own, and that level of ownership made all the difference. By the end of our session, not only was the issue resolved, but I walked away with a stronger understanding of the system thanks to Harry’s guidance. He didn’t just fix the problem — he empowered me with knowledge and confidence. If every support or engineering interaction could be like this one, the world would run a lot smoother. Harry is a rockstar — diligent, dependable, and deeply human in his approach. Five stars isn’t enough. Thank you, Harry!
Why Intermedia Stands Out as Our Technology Partner
As a Dir of Biz Ops, I'm responsible for ensuring our technology infrastructure supports our small remote team seamlessly. When our busy CEO experienced persistent Outlook-Exchange email sync issues, Intermedia proved themselves an exceptional partner. Over several weeks, Intermedia's dedicated support team helped us troubleshoot complex synchronization problems that were affecting our client service. What impressed me most: Technical expertise: Support specialists demonstrated deep knowledge of Exchange systems and Outlook integrations, quickly diagnosing issues Responsive communication: The team responded promptly via phone and email, keeping me informed throughout the resolution process Persistence: They go above and beyond! They never settled for quick fixes, working methodically to address the root causes of our sync issues Patience and clarity: Technical concepts were explained in accessible language Intermedia rocks! I wholeheartedly recommend them to any org seeking an exceptional hosting provider.
Absolutely the worst customer service…
Absolutely the worst customer service ever!!! Despite giving them all the info needed to remove a manager contact that was fired they still will not help. Spent $45 to get a letter notarized per there request and now being told "they never received the letter". They refuse to talk to me even though I have sent the letter 3 times to change ownership. So a fired manager for FRAUD still has access to our account with her personal phone number. This is the only company that refuses to help! Worst mistake changing companies. Every time I call its a joke. Different agent, let me transfer you 5 times to speak to no one that can help. They say they will call back and instead just send an email case closed. DO NOT WASTE YOUR TIME OR MONEY. GO ELSEWHERE! THEY WILL NEVER HELP YOU
Reply from Intermedia2025-04-14
Hello Sinthia, We apologize for any frustration you experienced! We have received word that your case was completed and that the issue was resolved. If that is not the case, please reply back on your support case to request that it be reviewed again, as a manager was working on that for you. Thank you for your patience!
Nice Produkt and It works well!
We feel so lucky to have found…
We feel so lucky to have found Intermedia through our IT contact. Intermedia offers exactly the services we need at a relatively affordable price. We highly recommend Intermedia's phone services.
Outstanding Partner Since 2014
I've been working with Intermedia since I launched my business in 2014, and they’ve consistently delivered exceptional service and support. From cloud storage and productivity software to voice communications and security solutions, they truly are a one-stop shop for all of my IT needs. Their customer support team is knowledgeable, responsive, and always ready to help—making it easy to manage and scale my technology as my business grows. I highly recommend Intermedia to any business looking for reliable, comprehensive IT solutions under one roof.
Disgusting and incompetent
Need to replace a phone and am unable to talk to someone about my account. Despite being the account holder they claim I aren’t and won’t even let me talk to a manager. The agent was extremely rude and even hung up on me. We are definitely going elsewhere if the phone support is like this. I strongly urge you do too.
Reply from Intermedia2025-03-27
Hello Michael, Unfortunately, we are unable to assist you because you would not share your information with us privately. We cannot locate an account in your name with Intermedia. If you would like to provide that via the request we made privately, we would be happy to ensure your concerns are addressed by a manager. Thank you!
Customer service is terrible
Customer service is terrible. Intermedia has been charging us twice the amount of the bill for the past 6 months. We have called and called to get it fixed to no accord. After speaking with at least 10 representatives, they promised a refund for the over payment that would go back to our account in 5 business days and it has been over two weeks. We have been with Intermedia for over nine years. Let's just say we it won't make it to ten.
Reply from Intermedia2025-02-25
Hello Margaret! We sincerely apologize for the frustration we have caused. Our Billing Manager did review your case and found our errors. You will be receiving the appropriate refunds and we want to extend again, our sincerest apologies. In fhe future, if you have any concerns with the results of our support, please feel free to request a manager or email [email protected] and your note will go directly to our team to review and follow up. We can't apologize enough for the inconvenience and hope you give us the opportuniy to serve you better going forward.
Intermedia should provide an opt-out or…
Intermedia should provide an opt-out or block number feature for unwanted and unsolicited telemarketer calls and messages.
Reply from Intermedia2025-02-19
Hello! We do see that you have been with Intermedia for many years, and we thank you! However, your legacy plan does not support what you are mentioning here. Please speak with our Sales Associates to get on a more current plan that supports the features you desire and more! Please call 855-557-8250 option 2 at your earliest convenience.
We never had a problem with Intermedia.
We never had a problem with Intermedia. If an issue came up, it was solved quickly and professionally.
Service was always extremely reliable…
Service was always extremely reliable and if we ever needed help, Customer Service was absolutely top notch!