Intermedia Unite® brings business communications, collaboration, and customer engagement into one easy-to-use platform—keeping teams connected, productive, and responsive from anywhere.It replaces fragmented tools by combining business phone service, video conferencing, team chat, and file sharing into one seamless experience, so employees can collaborate without switching apps.Unite delivers enterprise-grade calling with 100+ features, integrated customer engagement, and enhanced Microsoft Teams experiences.With mobile and desktop apps, users can call, meet, message, and engage customers from anywhere while maintaining a consistent business identity.AI-powered transcription, summaries, and insights help teams capture details and follow up efficiently.Backed by 99.999% uptime and J.D. Power-certified support, Unite ensures reliable performance—resulting in simpler communications, more productive teams, and better customer engagement.
Written by the business, not verified by us.
Is Intermedia legit?
Intermedia (intermedia.net) has a 4.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 81% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 53% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the reliable service and the professional support team for helping them resolve issues quickly during daily operations. People also appreciate the very smooth setup process, clear call clarity, and knowledgeable representatives who make daily communication extremely easy and pleasant.
Some reviewers were not happy with customer service, noting long wait times on the phone and difficulties getting proper technical help when unexpected problems arise. A few users also mentioned frustrating experiences trying to cancel subscriptions, dealing with unexpected administrative fees, or facing unhelpful responses from support staff.
Auto-generated from all reviews of this business. For reference only.
Every week you'll be contacted by fake "Intermedia" phishing attempts that the real Intermedia neglects to block
We've been with Intermedia for over a decade and have faced the same persistent issue- poor spam filtering. The system consistently fails to block (or even label) emails impersonating Intermedia itself. You’d expect that an email from a suspicious address claiming to be from "Intermedia" would be filtered or at least flagged, but many get through untouched.
When we get past the 1st level support that tells us to block each spammer manually one by one, Intermedia occasionally acknowledges the problem, if they don't just blame us for not purchasing a more expensive filtering tier. They’ve said they take fake Intermedia phishing seriously, but all they seem to do is low effort passing of reports to a third-party spam filtering vendor.
I've offered many full phishing samples over the years. Using the online outlook they gave us, we have no one click way to block or report spam- We have to log into the admin portal with 2FA, navigate through multiple menus, and copy-paste addresses into a block list deep in the site.
We’ve also learned, after years of using the Outlook on the web interface they provided, that marking messages as junk does nothing. Worse, it sends a “report” email from our own address, which gets flagged as outbound spam. So for years, we’ve been wasting time right-clicking and flagging spam, thinking it helped, when it may have put us on spam filtering black lists! Our company's sales receipts and other important emails going to customers' spam has cost us many thousands in potential sales.
Raising the spam filter sensitivity is also not a real solution. It results in blocking messages from people inside our own company, contacts we've communicated with daily for years. The filter doesn’t recognize the difference between obvious spam vs long-term collaborators. Sorry for this narrow complaint- I guess the rest of the service is well implemented and solid. Other reviews say it's reliable, although I saw some mentions of poor spam filtering. For an email that is very not free, the spam filtering should be smarter than what we get with free email services. Thanks.
Reply from Intermedia2026-03-04
Thank you for your detailed feedback and for being with us for so many years. We’re sorry to hear about your frustration with spam filtering and understand how disruptive that can be.
We’d really appreciate the opportunity again to review your configuration and walk through how filtering and reporting work in your environment to ensure everything is properly optimized. Please give our support team a call so we can assist you further and work toward a better experience.
These guys thrive on charging their partners for free demo account. I signedup as partner, they told me I must create a free demo account, I did, and after first month of having the account I was charged almost $40, and guess what, all the itemized charges show these are for administrative fees, and taxes but mostly administrative fees while I didn't use the demo account.
These guys are crooks stau away from them
I am exhausted from 18 voice, email, live chat and online requests to cancel month to month voice and SMS services for my law firm for which I was billed more than my salesperson promised to begin with. Do not use intermedia for voice. You can never ever ever disconnect it. They will exhaust you with games.
Reply from Intermedia2025-11-05
We are very sorry to hear that you were frustrated with support. Intermedia prides itself on a Worry-Free experience. Our account verification process can be daunting but we feel that in today's world, account security is key. We do see that our billing team completed your request to cancel and provided refunds as well. We hope we are able to earn back your trust in the future should you decide to return.
Working with Intermedia has always been professional and supportive. I trust that they keep my data safe.
Reply from Intermedia2026-03-04
Thank you for your kind words and continued trust! We’re so pleased to hear that your experience with Intermedia has been consistently professional and supportive. Keeping your data secure is one of our top priorities, and it means a great deal to know you feel confident in that. We truly value your partnership!
Intermedia is the best mail server period. No BS just good service
Reply from Intermedia2026-03-04
Thank you for the awesome feedback! We love hearing that our straightforward, reliable service stands out to you. Delivering dependable email solutions without the hassle is exactly what we aim for. We truly appreciate your support and your trust in Intermedia!
Intermedia kept me up to date on every step of the process, and they gave me a lot of help.
Reply from Intermedia2026-03-04
Thank you for sharing your experience! We’re so glad to hear that our team kept you informed every step of the way and provided the support you needed. Clear communication and hands-on assistance are so important to us. We truly appreciate your feedback and your trust in Intermedia!
Our tech, Matt A. is amazing to work with. He's quick to respond and resolves issues as much as possible. Only reason I can't give them five stars is for the number of times people have cloned our number and thus call back from "missed calls from us" that aren't from us.
Call clarity and ease of remote access is fantastic!
Reply from Intermedia2026-03-04
Thank you for taking the time to share your detailed feedback! We’re thrilled to hear that Matt has been amazing to work with and that you’re happy with the call clarity and ease of remote access, we’ll be sure to pass along your kind words to him. We also appreciate you raising your concern about number spoofing. We understand how frustrating that can be, and it’s an industry-wide challenge we take seriously. Our team is continually working on solutions and best practices to help reduce these occurrences and support our customers when they arise.
Thank you again for your honest feedback and for trusting Intermedia with your communications needs, we truly value your partnership!
I was with them for a few years. Service is very mediocre. Prices are very high. Would not recommend them. I moved to a different provider at a much lower cost and with much better service.
Update after response from Intermedia:
I tried to work with you on your pricing but you didn’t budge. Also, when a client asks for something to be done, your staff should create the ticket. Don’t make the client open a ticket and go through all the screens. I, as a client, am unfamiliar with your internal systems. Your staff should be trained and be able to do it in a fraction of the time.
Reply from Intermedia2025-10-21
Thank you for your comments! We are very sorry you did not find value in our service for your business. We would have loved the opportunity to work with you on pricing and services before leaving. If you find your way back to us, please give our support or sales teams a call to work with you and to meet your business needs.
I have a business colleague who had a problem with intermedia, I have reached out to them to provide me with the president of the company's cell phone number. Once I get that number I'll post it on my updated review. It's sad to say but you don't get any response from this company unless you go to these measures. So, before writing this little narrative I read all the one star reviews . I have to tell you , as much as it pains me , everything that the one star reviews are saying is absolutely spot on! Intermediate is the most amazing company. They absolutely are concierge service, the sales people that sell you the service explain everything about the service, the technical support the reliability of the service, and lastly they hold your hand through the process as business owners don't always have time to set up phones or deal with technical support. It's kind of like buying a brand new Audi. They sell you the car they walk you through the buying process and make sure you know exactly what you're getting and provide a world-class product. Any issues with the car they respond immediately and make it right as they have a brand to protect. Now, intermedia did not get this memo. I won't get into all the nuances of what happened I won't tell you what a nightmare their technical support team is to deal with I won't go into the lack of knowledge when it comes to dealing with clients and or fixing problems. I won't even go into their billing issues which is outsourced to an automated system. Just like all of their technical support which I have recorded and am planning on posting on Twitter as I find people might a chuckle out of it. Long and the short of it it's like talking to a parrot. The company president who runs the day-to-day operations and or delegates things to people has signed off on all of this. He is well aware of all these issues but is very focused on the bottom line. I am privy to his home phone number, yes and if I don't get a response to this with a full refund it would be my absolute pleasure to publish it. I think if some of you look hard enough you can find it. He is, after all responsible for the company and for the clients satisfaction when dealing with a brand he is stamped his name on. I live in a world where when I tell people I'll do something I do it. I don't defer things to management, turned a blind eye to problems only look at the balance sheets at board meetings, spend hours on the golf course and and live a life of luxury at the expense of the people I'm taking advantage of. I wouldn't know if this is the case with the CEO of intermedia. However I can assure you of one thing, Michael Gold, and that's a great name, has little concept of anything going on within his company. They have outsourced pretty much everything, purchase the absolute cheapest phones made in China and sell them with glamorous pictures on their website. Promising you the world, the best in customer service, the best technical support, an awards given to them from whomever and whenever. However there is one small problem all of this is smoking mirrors. I really hate to say this, but 90% of what you get when you're sold by intermediate on their services is like buying a used car from a Salesman who has no idea what are you selling you. If it would help, I would recommend you go online and look at some of the reviews and actually call some of the people who have left the reviews and see what their experience has been. This is a for-profit company, as it should be but they are not a for the customer company. I'm sure this reality hurts, but having somebody that work for the company tell me what exactly is the deal, a 4-Hour plane ride to California, and several drinks on the plane and people tend to tell you things that they normally wouldn't tell you. In other words, they spilled all the dirt. Could I tell you this person was, no but I can tell you that most everything they told me was spot on from my experience. His parting words were and I quote they don't care about one thing but the bottom line. I recommend if you canceled service with them, it's highly likely they violated their contract. I can't say this equivocally because everything is a case by case basis. However, I will be asking for a full refund. I would recommend you do the same or pursue other remedies to encourage them to do so.
I’ve been using Intermedia for over 20 years. It’s been a fantastic experience. The option to have my phone number follow me wherever I am has been invaluable.
Reply from Intermedia2026-03-04
Thank you for 20+ years of trust! We’re so glad the flexibility of taking your number anywhere has been valuable to you.
Vendor ACH payments are often made prior to actual invoice being received.
Reply from Intermedia2025-09-24
Hello! We are very sorry that you have had a poor experience with your payment process. We do not see any contact history from you allowing us to assist. Please contact our Billing Team at your earliest convenience to answer any questions you may have. Please call 1-877-917-1287 , option 4 Thank you!
WE have not had any downtime and that is important
in running a business to have the availability to work when needed.
Also, when you are going to do an upgrade or service work you always let us know so we can plan around it.
