Worst service provider ever encountered.
“If there is a 0 star, I would rate Simba as 0. And strongly advise others to think carefully before subscribing to SIMBA boardband. I received email from Simba that my boardband was activated and followed the email instructions to create simba account, but the activation link never arrived, making it impossible to access basic services such as billing. I contacted web support and, over several days, received no resolution—only repeated instructions to wait. Compared to other service providers, where a single call is usually sufficient and issues are resolved instantly or within hours, this is the worst service that I ever experienced. I wasted considerable time writing to their web support to ask them to resolve problems that was given by Simba in the very first place. This reflects a super weak onboarding process and inadequate/ unacceptable customer support for what should be a basic digital service.”