Misleading Subscription – Charged $250 Without Clear Disclosure
I just wanted to try the app — and got charged $250. And it turns out I’m not the only one. — [SeaArt Subscription Case Summary + Timeline] 📌 Key Point This is not about “buying twice.” It’s about being charged without clearly understanding the billing. Also, the overall system feels problematic: → Renewals are charged immediately → Support keeps relying on Terms of Service → There is little to no real resolution offered This leaves users with very limited options. — 📅 What happened 1. Subscription page shows monthly pricing ($20.99/month) → Users expect monthly billing 2. No clear confirmation → No clear notice that it will be charged annually 3. Charged instantly → ~$251 in one transaction 4. Immediate refund request → Before using the service 5. Refund denied → “No refunds” → Later changed to “used so no refund” (contradictory) → Repeated references to policy without addressing the issue 6. Forced usage → Only used after refund was denied 7. More issues found → Can buy another year while already subscribed → No safeguards or warnings → Large price differences between app and web 8. Tried alternative solution → Asked for monthly adjustment → denied 9. More cases reported → Duplicate charges → Misleading subscription flow → Template support responses — 📌 Summary The issue is not that users paid twice, but that the system failed to prevent unintended charges. — 📣 What I’ve done • Initiated a chargeback • Planning to report to the App Store — 📣 If you’ve had similar issues Keep evidence, file a chargeback, and report as misleading subscription design. → Feel free to DM me — I’m collecting cases and this doesn’t look isolated.