Worst Self Checkout Ever
I’ve always liked Kroger. They have decent prices, a good variety, and good produce. Plus, their sushi is surprisingly good and consistent (though way too expensive for some variations that don’t make sense). Kroger’s self-checkout process is the absolute WORST. Compared to every other store (e.g., Walmart, Ingles, Publix, etc), I cannot self checkout at Kroger without having to wait for the attendant to come fix an issue at least two times per visit. Seriously. If you hold two items while you’re scanning your own products, he kiosks will freeze because it thinks you’re stealing. If you checkout with too many items at self-checkout, it freezes because it thinks you’re stealing. If you checkout out with too FEW items, it freezes because it thinks you’re stealing. I am 🫰 this close to never shopping at Kroger again because this is so annoying. They only ever have two-three manned checkout lines open at a time, and they are almost always backed up (with a 10-15 minute wait time). The self-checkout option is also often backed up, and I just cannot stand scanning my own products and being told (seriously) 2-3 times EVERY TIME that I have to “wait for an associate” because of all these little glitches.