Legal actions
Dear Sir or Madam, I am writing on behalf of my mother, regarding unauthorized charges associated with your service. She accessed your website approximately two months ago but did not subscribe to any paid plan, nor did she provide explicit consent for any recurring payment. Despite this, she has been charged twice. Following the first charge in February, she contacted your customer support and received confirmation that any subscription had been cancelled. Nevertheless, a second charge was processed yesterday. This situation raises serious concerns regarding compliance with EU law, in particular: Article 6 and 7 GDPR – lack of valid consent for processing and billing Article 7(3) GDPR – failure to respect withdrawal of consent Article 5 GDPR – lack of lawful and transparent processing Directive 2011/83/EU – absence of clear and explicit consent to payment In light of the above, I formally request: Immediate cancellation of any active subscription Full refund of all charges Written confirmation that all personal data has been deleted in accordance with Article 17 GDPR Please treat this matter with urgency. If I do not receive a satisfactory response within 24 hours, I will escalate this issue to the relevant data protection authority and pursue legal action.