Certified Fasting

Hello Habibat, Thank you for sharing your feedback. We’re sorry to hear about your concerns and understand how frustrating this situation must feel. We’d like to clarify that once a subscription is successfully cancelled, future renewals should stop. If you believe charges have continued after cancellation, we would like the opportunity to review your account and determine what may have happened. Unfortunately, we’re unable to identify your account based on this Trustpilot review, so we cannot verify your subscription history or previous correspondence with our support team. Please reply to the Trustpilot information request so we can locate your account, or contact us directly at [email protected] and mention that you were referred from Trustpilot. This will allow us to investigate your case thoroughly and assist you as quickly as possible. We’re here to help and want to ensure everything is properly reviewed and clarified. - CertifiedFasting Team

Hello Elena, Thank you for taking the time to share your feedback. We're sorry to hear about your concerns. We'd like to clarify that once a subscription is successfully cancelled, future renewals should stop. If you believed your subscription had been cancelled but continued to see payment attempts, we'd certainly like to review your account to understand what happened. We also want to clarify that recurring charges cannot continue without an active subscription linked to the account. Any renewal is associated with the subscription selected during registration and the payment authorization provided at that time. If there is any discrepancy regarding the subscription status or billing history, we would like the opportunity to investigate it thoroughly. Unfortunately, we were unable to identify your account based on your Trustpilot review, so we cannot verify the details of your case. Please contact us at [email protected] and mention that you were referred from Trustpilot. This will allow us to locate your account, review your subscription and billing history, and assist you further. We're here to help and want to ensure everything is handled correctly. - Certified Fasting Team

Hello Arish, Thank you for taking the time to share your feedback. We're sorry to hear that your experience left you feeling this way. We'd like to clarify that subscriptions can always be canceled through your account settings, and if any difficulties arise, our support team is available to assist. We also want to note that while automated replies may be used to acknowledge inquiries or provide basic information, every case requiring personal assistance is reviewed by a member of our Customer Experience team. We previously reached out and requested additional information so we could locate your account and properly review your case. We genuinely want to help and resolve this situation for you, but without these details, we’re unable to investigate further. To move this forward, please contact us directly at [email protected]. When reaching out, kindly mention that you were referred from Trustpilot. We’re here to assist and will be happy to look into this as soon as we have the necessary information. - Certified Fasting Team

Hello Morriah, Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We'd like to clarify that our fasting program is not generated solely by AI. It is built using a unique algorithm developed by our certified nutritionists, which calculates product amounts, calories, and nutritional values based on the information and preferences provided during registration to create a personalized plan. We also want to clarify that any recurring charges are associated with the subscription selected during signup and are outlined before purchase and in the Subscription Terms. We understand your concerns regarding the program and communication. Our Customer Experience team has already reached out to you directly to review your case and help resolve your concerns. Please keep in touch with us via email so we can continue working toward a resolution and answer any remaining questions you may have. – Certified Fasting Team

Hello Kris, Thank you for sharing your feedback. We’re sorry to hear that your experience has left you feeling this way. We’d like to clarify that subscriptions renew automatically unless they are cancelled beforehand, as explained during registration and in the Terms of Service. Once a cancellation is successfully completed, future renewals should stop. If payment attempts continued after you believed the subscription had been cancelled, we would certainly want to review the situation in detail. Regarding the program itself, Certified Fasting is designed to provide structured fasting guidance and tools through a web-based platform. We understand that the format may not meet everyone's expectations, and we appreciate your feedback. We also want to clarify that charges cannot be processed without a completed registration, plan selection, and payment authorization. All pricing and billing information are presented before payment is confirmed. As we’re unable to identify your account from this review, we cannot verify the details of your case. If this matter is still relevant, please contact us at [email protected] and mention that you were referred from Trustpilot. This will allow us to locate your account, review the subscription history, and assist you further. We’re here to help and clarify any concerns. - CertifiedFasting Team

Hello Andrea, Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. We’d like to clarify that our customer support team consists of both automated and human assistance. Automated replies may be used to acknowledge requests or provide general information, but cases requiring individual review are handled by support agents. Regarding the platform itself, CertifiedFasting is a web-based service and does not require a separate app download. Access is provided through your account, and login details are included in the registration confirmation email. We also understand your concerns regarding payments. All pricing, subscription terms, and any optional services are presented during the registration process before payment is confirmed. If something did not appear clear, we would like the opportunity to review it further. As we’re unable to identify your account from this review, please contact us at [email protected] and mention that you were referred from Trustpilot. This will allow us to locate your account and investigate your concerns in detail. We appreciate your feedback and are here to help. - CertifiedFasting Team

Hello Gaia, Thank you for sharing your feedback. We’re sorry to hear that your experience has been frustrating and has led to these concerns. We’d like to clarify that any additional services can only be activated if they are selected during the registration process. All options and their associated costs are presented before confirmation and payment. Additional features are not intended to be activated without customer selection. Regarding the Shopping List feature, we’re sorry to hear that it did not meet your expectations. We would like the opportunity to review what happened and determine whether there was an issue with access or functionality. We also understand your concerns regarding the emails you received. Registration and account-related emails may continue to be sent while an account remains active, but we appreciate that the experience may have felt confusing. As we’re unable to identify your account from this review, we cannot verify the details of your case or the communications you referenced. Please contact us at [email protected] and mention that you were referred from Trustpilot. This will allow us to locate your account, review the charges, and investigate your concerns thoroughly. We’re here to help and would appreciate the opportunity to clarify the situation. - Certified Fasting Team

Hello Peter, Thank you for sharing your concerns. We’re sorry to hear that this situation has caused ongoing frustration and worry. We’d like to clarify that subscriptions renew automatically unless they are successfully cancelled beforehand, as outlined during registration and in the Terms of Service. Once a cancellation is properly completed, future renewals should stop. If payment attempts continued afterward, we would definitely want to review the situation carefully to understand what may have happened. We also understand your concerns regarding multiple payment attempts and appreciate you keeping records of the notifications you received from your bank. As we’re unable to identify your account from this review, we cannot verify the status of your subscription or previous cancellation attempts. Please contact us directly at [email protected] and mention that you were referred from Trustpilot. This will allow us to locate your account securely, review the history in detail, and clarify the situation properly. We take concerns like this seriously and are here to help resolve any remaining issues. - CertifiedFasting Team

Hello Olga, Thank you so much for your kind words and for taking the time to share your experience. We’re very happy to hear that our team was able to respond quickly and assist you fairly. Providing helpful and attentive support is very important to us, so your feedback truly means a lot. 💙 If you ever need anything else, we’re always here to help. - CertifiedFasting Team

Hello Volodymyr, Thank you for sharing your feedback. We’re sorry to hear that your experience left you with this impression. We’d like to clarify that our service operates on a subscription basis, and all pricing, renewal terms, and optional services are presented during the registration process before payment is confirmed. Cancellation is always available through the account settings and is intended to stop future renewals once completed. We can see that you’ve already been in contact with our customer support team, and that detailed explanations regarding your case have already been provided. If anything still feels unclear, our team remains available to assist you further and review any remaining concerns. - CertifiedFasting Team

Hello, Thank you for sharing your feedback. We’re sorry to hear that your experience left you with this impression. We’d like to clarify that subscriptions are only activated after a plan is selected and confirmed during registration. All pricing details and billing terms, including any recurring charges, are presented before completing the purchase. There are no hidden subscriptions applied without user consent. Regarding cancellation, it is always available through the account settings and is designed to stop future renewals once completed. It should not be difficult to access, and if something did not work as expected, we would like to understand that better. As we’re unable to identify your account from this review, we kindly ask you to contact us at [email protected] and mention that you were referred from Trustpilot. This will allow us to locate your account and review your experience in detail. We’re here to help and clarify any concerns. - CertifiedFasting Team

Hello Юлия, Thank you for taking the time to share such detailed feedback, we’re sorry to hear about your experience and the concerns you’ve raised. We’d like to clarify a few important points regarding how our program works. Our fasting plans are not intended to be a one-size-fits-all solution. After registration, customers are guided through a series of questions related to their lifestyle and health. Based on these responses, the system determines whether the program is suitable. If anything potentially concerning is identified, customers are advised to consult with our support team or a specialist before proceeding. In cases where fasting is not recommended, the system restricts access and directs customers to contact support for further assistance. Additionally, customers are always welcome to share more detailed health information at any time. This information can be reviewed by our nutrition specialists, who can provide further guidance, including adjustments to calorie intake or general recommendations where appropriate. We also want to emphasize that our program is designed as general wellness guidance and does not replace medical advice or clinical testing. We always encourage users to consult with a healthcare professional before starting any dietary or fasting routine, especially if they have pre-existing conditions or concerns. Regarding your comments about cancellation and refunds, cancellation is available through account settings, and we’re always ready to assist if anything is unclear or not working as expected. Our Customer Experience team has now contacted you directly to review your case and help resolve the situation. Please check your email (including your spam folder) for our message. We want to make sure everything is handled correctly for you and are here to help. - CertifiedFasting Team

Hello Anna, Thank you for sharing your experience, we’re really sorry to hear how frustrating this has been for you. We understand your concerns regarding the cancellation process. While cancellation is always available through the account settings, it should be straightforward to complete. We appreciate your feedback about the navigation, as this helps us identify where improvements may be needed. Regarding the 48-hour notice, this is part of our subscription terms and is outlined during signup as well as in our Help Center and Terms of Service. It means that cancellations need to be made at least 48 hours before the next billing date to prevent renewal. Billing times may also follow our system’s standard processing time, which can differ depending on time zones. We can see that you’ve already been in contact with our support team, and detailed information has been provided regarding your case. If anything remains unclear or if you have additional questions, we’re here to help and would be happy to review everything further with you. Thank you again for your feedback, it’s important to us. - CertifiedFasting Team

Hello Michele, Thank you for sharing your feedback. We’re sorry to hear that your experience has led to such frustration. We’d like to clarify that charges can only occur after a plan is selected and confirmed, and renewals are processed automatically unless cancelled beforehand, as outlined during signup. That said, being charged after a cancellation doesn’t sound right, and we would like to take a closer look at what happened in your case. We previously reached out and requested additional information so we could locate your account and properly review your case. We genuinely want to help and resolve this situation for you, but without these details, we’re unable to investigate further. To move this forward, please contact us directly at [email protected]. When reaching out, kindly mention that you were referred from Trustpilot. We’re here to assist and will be happy to look into this as soon as we have the necessary information. - CertifiedFasting Team

Hello Andrei, Thank you for bringing this matter to our attention. We understand how concerning unexpected charges can be, especially in a situation like the one you’ve described on behalf of your mother. We would like to clarify that charges can only be processed after a plan is selected and payment details are provided during registration. That said, what you’ve described does not sound right, and it’s important for us to review the case in detail to understand exactly what happened, including the previous cancellation request and the recent charge. Please ask your mother to contact our support team directly at [email protected] and mention that she was referred from Trustpilot. This will allow us to locate her account securely, review the billing history, and address all aspects of her request, including subscription status and data-related concerns. We take such matters seriously and will ensure her case is carefully reviewed and handled appropriately. - CertifiedFasting Team

Hello, Thank you for sharing your feedback. We’re sorry to hear how concerning and frustrating this situation has been for you. During registration, users are presented with the main plan, and in some cases, additional features or services may be offered along the way. These options are entirely optional and can always be accepted or declined individually before completing the purchase. We can see that you’ve already been in touch with our customer support team. We understand your concerns and take them seriously, and your case will be reviewed carefully in detail to address any remaining questions or concerns. Our team will follow up with you as soon as we have an update. - CertifiedFasting Team

Hola, Gracias por compartir tu opinión. Lamentamos que tu experiencia haya generado esta impresión y agradecemos que hayas expresado tus preocupaciones. Queremos aclarar que los pagos solo pueden procesarse después de completar el registro, seleccionar un plan y confirmar la compra con los datos de pago. No se realizan cargos sin esta autorización. Aun así, entendemos que algo pudo haber resultado confuso y nos gustaría revisar tu caso para entender mejor lo sucedido. Anteriormente nos pusimos en contacto con usted para solicitarle información adicional y así poder localizar su cuenta y revisar su caso adecuadamente. Queremos ayudarle y resolver esta situación, pero sin estos detalles, no podemos investigar más a fondo. Para avanzar en este asunto, por favor, contáctenos directamente a [email protected]. Al escribirnos, por favor, mencione que nos recomendó Trustpilot. Estamos aquí para ayudarle y con gusto revisaremos su caso tan pronto como tengamos la información necesaria. - CertifiedFasting Team

Hello Maria, Thank you for taking the time to share your experience. We understand how concerning this situation must feel, especially when you notice multiple charges that you did not expect. We’d like to clarify that payments cannot be processed without confirmation during checkout. Any additional features or offers presented in the platform are optional and require separate approval before being activated. To assist you with removing your card details and reviewing your refund request, we kindly ask you to reply to the Trustpilot information request so we can locate your account and look into this for you. You’re also welcome to contact us directly at [email protected] using the email address linked to your account. We’ll be happy to review your case and help resolve this as quickly as possible. - CertifiedFasting Team

Hello, Thank you for sharing your feedback. We’re glad to hear that your experience started off pleasantly, and we appreciate you giving the program a try. We understand that not every program will be the right fit for everyone, and your perspective is valuable. If you ever decide to return or have any questions about the features available through your account, our team will be happy to assist. Thank you again for taking the time to share your experience. - Certified Fasting Team

Hello, Thank you for sharing your feedback. We’re sorry to hear that the experience left you with this impression and understand how frustrating unexpected charges can feel. Payments can only be processed after completing the signup process, confirming a selected plan, and entering payment details. The price and renewal terms are always displayed during checkout before the purchase is finalized. Our plans renew automatically unless cancelled beforehand, as explained during registration and in the Terms of Service accepted at signup. We’d like to review your case to better understand what may have happened and ensure everything is handled correctly. Please reply to the Trustpilot information request or contact our team at [email protected] - CertifiedFasting Team