Shapa

Seamless ordering

Ordering was easy, and every review I have seen is amazing, very excited to try it out :)

Best customer service ever

Best customer service ever! I am so excited for my new scale and my lifetime membership!

I love Shapa

A Daily Habit That Actually Helps

Shapa has been a great tool for staying aware of my health in a simple, sustainable way. It’s incredibly easy to use, and the daily weigh-ins help keep healthy habits on my radar without feeling obsessive or discouraging. Instead of avoiding the scale, it actually encourages consistency and awareness. The added incentive of earning Vitality rewards is a nice bonus that keeps me motivated to stay on track. Overall, it’s a straightforward, encouraging system that makes it easier to stay mindful about health every day.

Easy Peasy

Made it easy to link my new order to my old account

My scale stopped working the agent was…

My scale stopped working the agent was helpful in trying to trouble shoot and helped w a resolution!

I really like the Shapa philosophy

I really like the Shapa philosophy, communication and products. I have been waiting for a discount code for the lifetime subscription and I was so happy when one came through this morning and snagged it right away!

Love my Shapa

My Shapa helps me prioritize my health and weight in the best way!!!

monthly cost not worth it and poor customer service

I used the scale years ago and recently got a new scale and rejoined the app. The app has no new changes in years. It looks outdated and for the monthly price you don't get many features. I have emailed 3 times asking if I can resent my achievements since I am starting over but have received zero replies back. So customer service is poor. I wanted the brown scale but only the black scale was available. I like the scale and seeing a color trend instead of weight but at some point I will switch back to a regular scale because the monthly price for so little in return is not worth it.

Love Shapa

I like the missions and challenges that keep me engaged and checking my weight each day. I also prefer not seeing the number and feel discouraged when I know I am making progress

Free LifeIndia · 1 review · Experienced 2026-02-24 · Posted 2026-02-24

Selling such a beautiful product and…

Selling such a beautiful product and worst ever customer service and handling . despite their lack of ability to deliver the product in 6 months . These guys have audacity to say we dont refund but can issue you a coupon . shame on customer service executive . poorest of ever service

Shapa Renewal Code from vitality mall …

Shapa Renewal Code from vitality mall doesn't work, no online support, new v itality app difficult to navigate. Where are the purchases receipts hidden?

Great resource!

Disappointing. Shows little to no data at all.

Ordered an oak colored scale but received a black on. A month later, it is still not sorted out. The scale is adverstised as "numberless", but I am a bit disappointed at how numberless it is. Since it scans body composition, I thought it might show, or at least give the option to show, body fat percentage but you have to request that information from customer support. The app is pitiful considering you have to pay for a subscription to use it.

Super simple process to purchase

The process of getting our new blood pressure cuff and program was super simple. Looking forward to using the product!

Courteous and quick response great…

Courteous and quick response great customer service would highly recommend. I’m looking forward to using your product!

I'm unable to add this subscription to…

I'm unable to add this subscription to my work Vitality account. There is nobody to assist that I can find.

Love the scale and the support I…

Love the scale and the support I recieved from the team. They answered my questions as soon as possible and walked me through an issue that I had.

I have enjoyed this app

I have enjoyed this app. As it helps me to understand my body fat and gives me challenges and tips to keep working on my self

Subscription

Our first Shapa was under my ex-husbands name. Everything was transferred to me about 5-6 years ago after he left our company (we later divorced). Every year, it seems we struggle to fix the problem with getting his name off of the device (even emails). Renewals/subscriptions are a problem also. I even purchased a new Shapa scale to prevent this but still continue to struggle! I renewed my Shapa subscription on Vitality in Dec 2025, but my app tells me that I still need to renew. My subscription email was sent to my work email, but also my ex-husbands personal email. I did send 2 emails now about this to the company, with still no reply. Maybe its due to the holidays or plant shut down, but it's rather frustrating. No out-of-office replies were sent, so I assume someone was there to help. I used to refer Shapa to everyone we knew - now not so much. They hear my frustrations and complaints. I'm not sure I will waste my money on Shapa going forward. Time will tell.