This was my first time ordering . . .
a custom frame from this company. The website is easy to navigate and place an order. Confirmation and tracking were great. But . . . the packaging was subpar - really, really poor; one corner edge has a small ding that I can touch-up, thankfully. By the look of the carton, I was expecting more damage because the only corner protections are little sleeves of one layer, small bubble wrap! Also, the acrylic has scratches on it front and backside - even though there was protective film on it (showing multiple scratch marks as if it was slid around on something at their warehouse). Poor handling/care of materials on their part. Hence, No more orders from me.