Challenging Communication & Assistance
Update: It took almost 2 weeks, but trip.com did ultimately reimburse me, for which I am grateful, so I improved my rating a little. Original Post: I booked a motel stay through trip.com. When I arrived at the motel, it was really hot outside. The motel told me that their air conditioning was broken and that I could cancel my reservation. I contacted trip.com, they emailed me that the motel wouldn't honor the cancellation. I checked with the motel. They had cancelled my reservation. I have followed up multiple times with trip.com and just received another email saying that they can't honor the cancellation, saying that the motel didn't get back in touch with them in a timely manner (i.e., yesterday).