Cant ask for better customer service
This is the second time a wind storm has come through and damaged my shelter logic structure. Amazing customer service. Response within 3 hours to my warranty request, simple explanation of what was covered and what was not covered. Then a nice discount on parts that were not covered. They prepared the order with all the parts and all I had to do was call with the order number and a credit card. This is a big reason why I have bought 2 other Shelterlogic structures. Great customer service!