Our brands are known for their affordability, innovative engineering and durable construction, and are made to meet the unique storage and lifestyle demands of all our customers. Shop ShelterLogic online for all your shade, shelter, and storage needs: garages, sheds, canopies, greenhouses, pop-up canopies, shade sails, and more.
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Is ShelterLogic legit?
ShelterLogic (shelterlogic.com) has a 4.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 86% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-01.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, patient, and highly knowledgeable during the entire purchasing process. Consumers also deeply appreciate the outstanding customer service, noting that dedicated representatives consistently go above and beyond to resolve issues promptly and efficiently.
However, some customers also noted that certain products suffer from poor quality, mentioning frustrating issues like shelter material tearing easily or covers failing prematurely. People also experienced notable difficulties with assembly, stating that various components or structural metal panels occasionally fail to fit together properly during setup.
Auto-generated from all reviews of this business. For reference only.
I bought a shelter logic garage in a box a 13 x 20 x 12 model number 802337. It lasted 2 1/2 years. I called customer service. They said it last about 2 1/2 years boy they hit that one right on the dime, didn’t they? There was only a one year warranty on it. Why would you spend that much money to have something to 2 1/2 years is beyond me, but it only has the standard gauge of polyethylene of a 7.5. I think everybody should report this to the Better Business Bureau because it does not stay on the box. It only lasts two 2 1/2 years with it, which is ridiculous for what you pay for it also to get a replacement for this I’m not sure what it was. I thought it was like $1100. I’m not sure I didn’t write that one down for some reason but to get it replaced with a 14.5 heavy duty polyethylene that last 10 years it’s $1550, $1900 for 21.5 polyethylene that last 15 years possibly longer this is just for the replacement. This is a rip off big time.
Reply from ShelterLogic2026-08-24
Hi there,
We're sorry to hear you're disappointed with the lifespan of your shelter and your experience with the warranty process. We understand how frustrating it is when a product does not meet your expectations for long-term durability, especially after a significant investment. We appreciate you sharing your feedback regarding the cover material, replacement costs, and warranty coverage. If you'd like us to review your situation in more detail and discuss any available options, please contact our Customer Service team at 1-800-560-8383. We're here to help.
Best,
The ShelterLogic Team.
Received my Sojag Phuket gazebo and upon opening and inspection, I noticed that two of the beige corner panels had strange spots all over the inside. At first I thought it was mildew, but it was not, and they were kind of purple looking. The other two corner panels had treadmarks and I could not tell if it was from the bottom of a shoe or at tire. These marks would not wipe off. The treads were not as noticeable but the purple spots were very obvious and one panel was extremely affected. I immediately sent an email to their customer service address. The next day I followed up with a phone call and spoke with a very kind and helpful customer service representative who said she could see my email, to which I had attached pictures of the issues. My concern was whether they could send replacement panels or if I needed to return the entire gazebo as I wanted to set it up for that weekend. She advised we will never have to return it and that they will either send me replacement panels or an entirely new gazebo. We spoke for some time and she told me that the email was currently being addressed and I would receive a response likely by the next day. Fast forward to a week and a half later and I have had ZERO response either by email or phone. This is terrible customer service and had we not already assembled this difficult to put together gazebo, under their customer service advisement, I would definitely be returning it.
Reply from ShelterLogic2026-08-03
Hi M.D,
Thank you for your feedback. We apologize for the condition of the panels you received and for the lack of follow-up regarding your case. We understand how frustrating this must be, especially after assembling the gazebo based on the guidance provided.
Please contact our Customer Service team at 1-800-560-8383 so we can review your case and assist with a resolution. We appreciate your patience and apologize for the inconvenience.
Best,
The Sojag Team.
Terrible life span. The storage tent is great when first put up but a few years later it is full of rips and tears from weather. I have replaced the door and cover twice in the last 4 years. I did not know that the matetials would fail so fast otherwise i would not have purchased. See the photos of what the cover looks like after two years. The replacement cover and door are not cheap. The more expensive cover comes with a 15 year warranty but the door only has a 3 year warranty. Be ready to replace covers if you plan to kerp this for any length of time.
Reply from ShelterLogic2026-07-29
Hi Jrand,
Thank you for sharing your experience. We're sorry to hear that the cover and door did not meet your expectations. Cover lifespan can vary depending on weather conditions, location, and exposure to the elements. We offer several replacement cover options, including heavier-duty materials designed for longer service life. If you have any questions or need assistance finding the best replacement option, please contact our Customer Service team at 1-800-932-9344.
Best,
The ShelterLogic Team.
Quick to answer telephone, Kawtar was polite, and found a solution quickly, and helped me make a warranty claim. Replacement parts were shipped quickly. Shoudl arrive any day
Exceeded expectations
Reply from ShelterLogic2026-06-03
Hi Bruce,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Best,
The ShelterLogic Team!
Kelly G., a customer service rep. went above and beyond and found me the pieces that I needed replacing for my gazebo. She was respectful, patient and very motivated to help me. Excellent customer service! Thank you Kelly
Reply from ShelterLogic2026-06-01
Hi N.H,
We are so pleased to see that a member of our Team was able to resolve your issue quickly and efficiently. We will be recognizing Kelly for her efforts and would like to thank you for taking the time to share this experience and for choosing Shelterlogic!
Best,
The ShelterLogic Team!
Great call. Knowledgable, polite, took the time to understand and double checked everything was in order. A great example of an individual caring about the customer and how they could help.
Reply from ShelterLogic2026-05-27
Hi there,
We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Best,
The ShelterLogic Team!
I called to help out through an order I was setting up online. I ended speaking to Laura. Laura was extremely helpful, she really knew her products and provided exceptional service. Highly recommend.
Reply from ShelterLogic2026-05-26
Hi Conrad,
We are so pleased to see that a member of our Team was able to resolve your issue quickly and efficiently. We will be recognizing Laura for her efforts and would like to thank you for taking the time to share this experience and for choosing Shelterlogic!
Best,
The ShelterLogic Team!
Kelly was the kindest and most pleasurable customer service representative to speak with. She was prompt and friendly. I was able to get the assistance I needed quickly. My ticket number was 271954593.
Reply from ShelterLogic2026-05-27
Hi Peter,
We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Best,
The ShelterLogic Team!
Hi Ronald,
We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Best,
The ShelterLogic Team!
Lynn was very thorough and efficient. There was a payment problem and she helped work through it.
Reply from ShelterLogic2026-05-24
Hi Michelle,
We are so pleased to see that a member of our Team was able to resolve your issue quickly and efficiently. We will be recognizing Lynn for her efforts and would like to thank you for taking the time to share this experience and for choosing Shelterlogic!
Best,
The ShelterLogic Team!
Lynn is always so kind! I have ordered multiple parts, at different times, because I don't realize I need them at the time.. and she has been kind EVERY time. Such great customer service. I love shelter logic, they are always on top of it!!! Great company! I love their products!
Reply from ShelterLogic2026-05-18
Hi Deidre,
We are so pleased to see that a member of our Team was able to resolve your issue quickly and efficiently. We will be recognizing Lynn for her efforts and would like to thank you for taking the time to share this experience and for choosing Shelterlogic!
Best,
The ShelterLogic Team!
Defective part was replaced and sent within 5 days. Excellent service and exange of communication with Marangelly Santiago Customer Service Representative.
Thank you
Reply from ShelterLogic2026-05-18
Hi Tony,
We are so pleased to see that a member of our Team was able to resolve your issue quickly and efficiently. We will be recognizing Marangelly for her efforts and would like to thank you for taking the time to share this experience and for choosing Shelterlogic!
Best,
The ShelterLogic Team!
I emailed for assistance placing my order. Based on what I was wanting to purchase, Lynn set up the order. We completed placing the order by phone. Lynn was wonderful and most helpful. It was a good experience and I am happy to have the order in place now. I would happily recommend ShelterLogic.
Reply from ShelterLogic2026-05-18
Hi Alfie,
We are so pleased to see that a member of our Team was able to resolve your issue quickly and efficiently. We will be recognizing Lynn for her efforts and would like to thank you for taking the time to share this experience and for choosing Shelterlogic!
Best,
The ShelterLogic Team!
Lynn was incredibly helpful in pinpointing the exact model I needed and guided me through the entire purchasing process until it was delivered. Quick shipping and great product quality. Highly recommend!
Reply from ShelterLogic2026-05-14
Hi William,
We are so pleased to see that a member of our Team was able to resolve your issue quickly and efficiently. We will be recognizing Lynn for her efforts and would like to thank you for taking the time to share this experience and for choosing Shelterlogic!
Best,
The ShelterLogic Team!
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