Our brands are known for their affordability, innovative engineering and durable construction, and are made to meet the unique storage and lifestyle demands of all our customers. Shop ShelterLogic online for all your shade, shelter, and storage needs: garages, sheds, canopies, greenhouses, pop-up canopies, shade sails, and more.
Written by the business, not verified by us.
Is ShelterLogic legit?
ShelterLogic (shelterlogic.com) has a 4.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 86% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-01.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, patient, and highly knowledgeable during the entire purchasing process. Consumers also deeply appreciate the outstanding customer service, noting that dedicated representatives consistently go above and beyond to resolve issues promptly and efficiently.
However, some customers also noted that certain products suffer from poor quality, mentioning frustrating issues like shelter material tearing easily or covers failing prematurely. People also experienced notable difficulties with assembly, stating that various components or structural metal panels occasionally fail to fit together properly during setup.
Auto-generated from all reviews of this business. For reference only.
Service from rep was excellent.
However, the product quality of the regular cover for Garage in a box is terrible. On my fourth cover and the last one only lasted 14 months or so, maybe less. The sun seems to eat it, then is splits, tears and blows away.
My 5 stars is for the gret service from rep. Qualirt would be 0.
Reply from ShelterLogic2026-04-20
Hi Mark,
Thank you for your feedback on our service. Please know that fabric life is affected by the application, location, and the physical elements the shelter is exposed to. If you live in an area that gets more sun exposure than most of the cover, along with exposure to other elements such as strong winds and snow (if applicable), it can also affect longevity. We do offer replacement cover kits in Standard, Heavy-Duty, and Ultra-Duty material. The heavier materials have a longer warranty and life expectancy, which might better suit your needs. If you wish to discuss this in more detail, please feel free to call us at 1-800-560-8383.
Thank you for choosing ShelterLogic!
I needed a replacement part for my item, and the customer representative was friendly, helpful and I was able to fulfill my purchase will speaking with her on the phone. Quick and easy, the tracking of delivery is greatly appreciated.
Reply from ShelterLogic2026-04-20
Hi Pauline,
Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
I was unable to find the specific replacement cover that I needed online, so I called in. Anthony was not only helpful, but very knowledgeable and was so enjoyable to work with! He made the process smooth and easy. The cover was delivered on time and in the perfect size.
Reply from ShelterLogic2026-04-20
Hi Sydney,
We are so pleased to see that a member of our Team was able to resolve your issue quickly and efficiently. We will be recognizing Anthony for his efforts and would like to thank you for taking the time to share this experience and for choosing Shelterlogic!
it helps that Sojag is a good product. My only beef is that you wouldn't honor/match the lower price online. Now I have to wait until stock comes in for 2026 and like everything else prices will jump. The product is great so here's hoping.
Reply from ShelterLogic2026-04-20
Hi Neil,
Thank you for taking the time to share your feedback. We’re glad to hear that you’re pleased with the quality of the Sojag product, that truly means a lot to us.
We understand your frustration regarding the pricing and the difficulty of matching a lower online price, as well as the disappointment of having to wait for restock. We sincerely apologize for any inconvenience this has caused. While pricing and availability can sometimes be influenced by factors beyond our control, your comments are valuable and will be shared with our team as we continue to review our policies and improve the customer experience.
Thank you again for your patience and for choosing Sojag. We’re hopeful that once your structure is available, it will meet and possibly exceed your expectations.
Best
The Sojag Team!
Sales person Anthony was informative and made great suggestions
In selecting the correct shelter for my boat.. the material was definitely an upgrade from the shelters at retail stores.I bought the shelter last fall,we had quite the winter in Ontario with alot of snow and the shelter handled it well.
Reply from ShelterLogic2026-04-17
Hi Antonio,
We are so pleased to see that a member of our Team was able to resolve your issue quickly and efficiently. We will be recognizing Anthony for his efforts and would like to thank you for taking the time to share this experience and for choosing Shelterlogic!
Best,
The ShelterLogic Team.
John and Kim have been amazing they have helped us so much. I have reached out to them when my situation was impossible they came though for us in the biggest way they could have by helping us with our damaged sheds from the terrible storms they made us feel so releved from our sitution there help was so great. I give the copy 10-10 thanks
Reply from ShelterLogic2026-04-16
Hi Val,
We are so pleased to see that two members of our Team was able to resolve your issue quickly and efficiently. We will be recognizing John and Kim for their efforts and would like to thank you for taking the time to share this experience and for choosing Shelterlogic!
Best,
The ShelterLogic Team.
No response at all, only to rate, so I would say not even 1 star but have to give it.
Reply from ShelterLogic2026-04-16
Hi Margaretha,
We are sorry to hear about this. Please submit a warranty claim to gather more information and offer the best solution we possibly can.
https://www.shelterlogic.com/warranty-claims
We are looking forward to assisting you!
Your response and delivery, but the material is defecient as to sturdyness. In the process of assembling the building, we had 40+ MPH winds, which destroyed the frame. Fortunately, my insurance is working for me at my loss.
Reply from ShelterLogic2026-04-16
Hi James,
We are very sorry to hear about this! Customer satisfaction is very important to us, and we would be happy to assist with any questions you may have. Our customer service team is available by phone seven days a week at 1‑800‑560‑8383, and they’ll be glad to help you with your request.
We look forward to assisting you!
Best,
The ShelterLogic Team!
I have bought a tent and a couple sets of walls/doors from Shelter Logic with Anthony helping me out every time. Anthony was great to work with, when we had a storm come through and ruin a new set of doors he sent us out a replacement set for free. I will definitely be reaching back out to Anthony when I need a new tent.
Reply from ShelterLogic2026-04-16
Hi Rudy,
We are so pleased to see that a member of our Team was able to resolve your issue quickly and efficiently. We will be recognizing Anthony for his efforts and would like to thank you for taking the time to share this experience and for choosing Shelterlogic!
Best,
The ShelterLogic Team!
I've asked the same couple of basic questions for 2 emails and they have not been answered and this is not acceptable. This doesn't give me confidence in the company.
Reply from ShelterLogic2026-04-16
Hi Chiroken,
We’re sorry to hear about your frustration. Customer satisfaction is very important to us, and we would be happy to assist with your questions. Our customer service team is available by phone seven days a week at 1‑800‑560‑8383, and they’ll be glad to help you with your request.
We look forward to assisting you!
Best,
The ShelterLogic Team!
I Had an old Shelterlogic shelter-And no assembly instructions
I had an old Shelterlogic shelter, I got from a friend 10 years ago, stored in a shed. Of course I had no idea how to set it up. I found a 6 digit number on a tag and one email to Sofiane at Shelterlogic got me a set of instructions the next day. Talk about quick service! Did not expect such a quick and pleasant experience. Much appreciate your help Sofiane!
Reply from ShelterLogic2026-04-17
Hi Elton,
We are so pleased to see that a member of our Team was able to resolve your issue quickly and efficiently. We will be recognizing Sofiane for his efforts and would like to thank you for taking the time to share this experience and for choosing Shelterlogic!
Best,
The ShelterLogic Team.
Hi GB,
We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Best,
The ShelterLogic Team.
I was planning on getting 6 replacement parts for a 20 year old building. Anthony gave me a quote for these parts and shipping. Then he told me the price of a new building. He gave me time to contact my builder and make my mind up on which offer I wanted. I never felt pushed or threatened to make my decision. Each question I asked him he gave me an immediate response. I felt he was very professional explaining the size of the building, all the way to the color of the building. This sale took almost all day and he was very patient with me. I enjoyed making this purchase with Anthony. He is an asset to your company. Thank you
Reply from ShelterLogic2026-04-16
Hi Edra,
We are so pleased to see that a member of our Team was able to resolve your issue quickly and efficiently. We will be recognizing Anthony for his efforts and would like to thank you for taking the time to share this experience and for choosing Shelterlogic!
Best,
The ShelterLogic Team.
Service was excellent and did his best to answer all my questions. The only negative was the cost. I thought with this brand being discontinued at costco that it would have been a better deal.
Reply from ShelterLogic2026-04-16
Hi Doug,
We appreciate the review and are glad we could be of service. If you have any further needs or questions, please reach out!
Best,
The ShelterLogic Team.
The customer service was very good, they went above and beyond to help us out. Even though our “issue” was from 5 years back. We will definitely be back as customers !
Reply from ShelterLogic2026-04-16
Hi Michelle,
Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
I had to order replacement curtains because my previous ones were getting old and finally ripped after a bad a windstorm. This company was easy to do business with, and my replacement curtains are high quality. I am somewhat disappointed they discontinued the clear curtains, but the solid grey is a growing on me.
Reply from ShelterLogic2026-04-16
Hi Matt,
We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Best,
The ShelterLogic Team.
I bought an upgraded replacement cover, and it was delivered promptly...as it was still cold out, I didn't get to install it for a few months.......I got it installed and all seemed ok. Then I noticed I could see light through the "ends", there were pinholes where the material had been folded. I sent pictures of the pinholes and the very same day they ordered replacement end pieces. I received them and got them installed within a couple weeks total time. I was amazed (and pleased) that there are still companies out there that value their customers. I've used their products for several years and had no problems. It's good to know how much they stand behind their products.
Reply from ShelterLogic2026-04-16
Hi Gilbert,
We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Best,
The ShelterLogic Team.
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