quick response and helpful
Reply from ShelterLogic2026-05-12
Hi Art, Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated! Best, The ShelterLogic Team.
About ShelterLogic
Data updated- Website
- shelterlogic.com
- Category
- Hobbies & Crafts
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 98 reviews
- Replies to negative
- 100% (13/13)
Do you own ShelterLogic? Claim this profile for free and start replying to reviews.
About this business
Our brands are known for their affordability, innovative engineering and durable construction, and are made to meet the unique storage and lifestyle demands of all our customers. Shop ShelterLogic online for all your shade, shelter, and storage needs: garages, sheds, canopies, greenhouses, pop-up canopies, shade sails, and more.
Written by the business, not verified by us.Is ShelterLogic legit?
ShelterLogic (shelterlogic.com) has a 4.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 86% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-01.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, patient, and highly knowledgeable during the entire purchasing process. Consumers also deeply appreciate the outstanding customer service, noting that dedicated representatives consistently go above and beyond to resolve issues promptly and efficiently. However, some customers also noted that certain products suffer from poor quality, mentioning frustrating issues like shelter material tearing easily or covers failing prematurely. People also experienced notable difficulties with assembly, stating that various components or structural metal panels occasionally fail to fit together properly during setup.
Auto-generated from all reviews of this business. For reference only.What people say
Laura B was great!
Laura B was great on email & over the phone. Trying to find part numbers can be trying sometimes. She guided me to where the replacement cover number was and then facilitated the order of a new cover.
Reply from ShelterLogic2026-05-12
Hi Dennis, We are so pleased to see that a member of our Team was able to resolve your issue quickly and efficiently. We will be recognizing Laura B for her efforts and would like to thank you for taking the time to share this experience and for choosing Shelterlogic! Best, The ShelterLogic Team.
The response time was incredible
The response time was incredible, the info I asked for was answered in a way I can understand. Additional questions I had was replied to professionally, quickly, in good to follow instructions, responding quickly.
Reply from ShelterLogic2026-05-09
Hi Danny, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out! Best, The ShelterLogic Team.
Easy to deal with missing part
Kelly was extremely nice and knew exactly what to do in order to get the missing part to me. It was an easy and frictionless experience.
Reply from ShelterLogic2026-05-09
Hi Chris, We are so pleased to see that a member of our Team was able to resolve your issue quickly and efficiently. We will be recognizing Kelly for her efforts and would like to thank you for taking the time to share this experience and for choosing Shelterlogic! Best, The ShelterLogic Team.
The perfect rep!! 👌
I talked to Lynn and she extremely nice to talk to and helped set up everything I needed!!👍👍give her a raise she was a perfect customer service rep!!👌💯
Reply from ShelterLogic2026-05-09
Hi Dion, We are so pleased to see that a member of our Team was able to resolve your issue quickly and efficiently. We will be recognizing Lynn for her efforts and would like to thank you for taking the time to share this experience and for choosing Shelterlogic! Best, The ShelterLogic Team.
Customer service is abysmal; products are unworthy of sale.
Customer service is abysmal. Their warranties mean nothing. We had a ShelterLogic Arrow Driftwood Series shed collapse into a twisted heap of cheap material less than 9 months after we bought it. Their 10-12 year "special warranty" is misleading and useless. In writing, they do not even defend the inappropriateness of their products as sold in Canada, because they are apparently not made for Canadian climate yet are sold by Canadian Tire. Customer service offered us 40% off on a replacement shed when we provided photos of the remnants of their shed and asked for a refund. Why would we pay to buy a replacement of garbage for garbage? Shady company and cheap products. Avoid at all cost. And Canadian Tire should also stop selling their products.
Reply from ShelterLogic2026-05-07
Hi Emily, Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustration this situation has caused and understand how disappointing it is when a product does not meet expectations. We’d like to clarify a few important points regarding our sheds and warranty. Our warranty is designed to cover defective parts or manufacturing issues, but it does not extend to acts of nature, including extreme weather events or snow load–related damage. The Driftwood Series shed you referenced is not live load–rated, which is clearly indicated in the product documentation and installation guidelines. For this reason, we advise customers to securely anchor the shed using anchoring systems appropriate for their terrain and to promptly remove snow accumulation from the roof to prevent structural stress. We also recognize that climate conditions vary significantly by region. While many customers successfully use this model across Canada when installed and maintained according to guidelines, we do offer live load–rated models that are specifically designed for areas with heavier snow loads for customers seeking that level of protection. Regarding the resolution offered, our team provided a discount toward a replacement as a goodwill gesture, despite the damage falling outside warranty coverage. While we regret that this was not the outcome you hoped for, it was extended in an effort to assist under the circumstances. We value all customer feedback, and we continuously work with our retail partners to ensure product specifications and suitability information is transparent, so customers can make informed decisions. If you’d like to discuss alternative models or have additional questions, our customer care team remains available to help. For Arrow Storage Product inquiries, please call 1-800-851-1085 Best, The ShelterLogic Team,
Extremely disappointed!!
Extremely disappointed!!! I’ve had Shelterlogic shelters in the past that lasted 5 or six years. Now they barely last one year!!! For $600 or $700 this is totally unacceptable!!! You can tear the fabric with your bare hands …like paper!!! 🤬🤬🤬 Does anyone have suggestions for a different / better shelter?
Reply from ShelterLogic2026-05-04
Hi Dan, We are sorry to hear about this. Please submit a warranty claim to gather more information and offer the best solution we possibly can. https://www.shelterlogic.com/registration-and-warranties#submit-a-warranty-claim We are looking forward to assisting you!
Fast customer service.Easy to deal with.
Reply from ShelterLogic2026-05-05
Hi Debbie, Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated! Best, The ShelterLogic Team.
Above and beyond
They went above and beyond taking care of my issue. I was looking for a wheel for my Tommy Bahama cart and after several emails they were able to send me a new one. They were patient and exceeded my expectations. Im very grateful.
Reply from ShelterLogic2026-04-30
Hi Susan, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out! Best, The ShelterLogic Team!
Very helpful
Very helpful, very friendly, solved my issue immediately without issue. Thank you!
Reply from ShelterLogic2026-04-28
Hi there, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out! Best, The ShelterLogic Team!
5-star service - gréât expérience!
5-star service, very impressive! I called ShelterLogic with a question about product availability and the agent was not able to answer at the time. But then I got a call back in less than 15 minutes as she had found what I was looking for and more. I wasn’t even expecting the call - the agent (Marangelly) too it upon herself to follow up on my question and then call me with a solution. She was wonderful - proactive, helpful, friendly, and responsive. I ended up ordering multiple items and through it all, Marangelly was helpful, patient, and went the extra mile to answer my questions and find the items I needed. It has been an excellent experience so far, especially because it’s so rare these days to get such great service. Thank you!
Reply from ShelterLogic2026-04-29
Hi Kaz, We are so pleased to see that a member of our Team was able to resolve your issue quickly and efficiently. We will be recognizing Marangelly for her efforts and would like to thank you for taking the time to share this experience and for choosing Shelterlogic! Best, The ShelterLogic Team.
Very responsive assistance
Very responsive, prompt and helpful assistance (through multiple email messages) with my questions about assembly and shipment of the carport kit that I purchased.
Reply from ShelterLogic2026-04-29
Hi Ralph, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out! Best, The ShelterLogic Team.
Missing parts and one defective item…
Missing parts and one defective item ... Anthony your sales associate has taken care of the issue. That is why I only buy shelter logic products. Great customer service Thank you
Reply from ShelterLogic2026-04-27
Hi Joe, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out! Best, The ShelterLogic Team!
Very pleasant interaction very…
Very pleasant interaction very knowledgeable got all the information I needed.
Reply from ShelterLogic2026-04-27
Hi Ted, Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated! Best, The ShelterLogic Team.
Kelly did an awesome job with my…
Kelly did an awesome job with my inquiry. She is very professional, knowledgeable and a pleasure to talk to. I wish all customer reps were as pleasant and efficient as Kelly
Reply from ShelterLogic2026-04-27
Hi Paul, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out! Best, The ShelterLogic Team.
Anthony was awesome to deal with
Anthony was awesome to deal with. This was my third project with Shelter Logic and they were great every time.
Reply from ShelterLogic2026-04-24
Hi Albert, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out! Best, The ShelterLogic Team!
Kim was great a pleasure to talk…
Kim was great a pleasure to talk to.Very helpful and solve my problem
Reply from ShelterLogic2026-04-22
Hi Mike, Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated! Best, The ShelterLogic Team.
Great service!
I had a great experience ordering a garage for my yard. I was helped by Kim Nelson who was very professional, courteous and and helpful whether we were communicating over the phone or via email.
Reply from ShelterLogic2026-04-22
Hi Michel, We appreciate the fantastic review and are glad we could be of service. Kim will be recognized for her professionalism and great service! If you have any further needs or questions, please reach out! Best, The ShelterLogic Team!
Greg at customer service was…
Greg at customer service was outstanding! I was missing a part on a mini greenhouse and Greg sorted the issue promptly, courteously and efficiently. The whole process was simple and pleasant. Thank you so much for such amazing customer service, I will definitely be recommending your products and service.
Reply from ShelterLogic2026-04-22
Hi Jackie, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out! Best, The ShelterLogic Team!
Thank you for great service!
Lynn assisted with finishing out my order. She was friendly and got the job done for me. Appreciated her quick assistance to close out my order and get it to shipping. Thanks Lynn and Shelterlogic!
Reply from ShelterLogic2026-04-21
Hi Patty, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out! Best, The ShelterLogic Team!
SkullVibe
Bear Butt
OET HQ~Powered By CliniVerba
Alpha Trader Firm
TiRoam
Climbonhubco
Glamper Co
Global Wiki Editors