Our brands are known for their affordability, innovative engineering and durable construction, and are made to meet the unique storage and lifestyle demands of all our customers. Shop ShelterLogic online for all your shade, shelter, and storage needs: garages, sheds, canopies, greenhouses, pop-up canopies, shade sails, and more.
Written by the business, not verified by us.ShelterLogic (shelterlogic.com) has a 4.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 86% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-01.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, patient, and highly knowledgeable during the entire purchasing process. Consumers also deeply appreciate the outstanding customer service, noting that dedicated representatives consistently go above and beyond to resolve issues promptly and efficiently. However, some customers also noted that certain products suffer from poor quality, mentioning frustrating issues like shelter material tearing easily or covers failing prematurely. People also experienced notable difficulties with assembly, stating that various components or structural metal panels occasionally fail to fit together properly during setup.
Auto-generated from all reviews of this business. For reference only.Very good customer service , Easy to get in touch and called back promptly Haven't received product yet
Hi BM, Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated! Best, The ShelterLogic Team.
I received the answer to my question very efficiently and in a timely manner.
Hi James, Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
I was disappointed to have my shelter tarp tear at seam after only a few months, but it was quickly resolved. I'm not looking forward to putting another tarp on, but I am glad it is being replaced. Your staff was polite and helpful.
Hi there, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out! Best, The ShelterLogic Team!
Helpful, friendly and knowledgeable. It was easy to order a couple of ultra covers for our garages.
Hi John, Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
Very quick response Courteous Saved me a lot of time Understood my requirement
Hi Ed, Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
Kelly was probably the nicest customer service person I have ever worked with (no joke). She helped me to identify some missing parts for a livestock corral and got them shipped off quickly. Great experience!
Hi Liz, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out! Best, The ShelterLogic Team!
What started off a little quirky turned out okay. I used their contact form and the email link on their website, but got no response. When I contacted them again, I was told there was no email from me in their system. So once I repeated my issue and question a third time, a very nice person named 'Lynn' helps me with the issue, gave me the info I needed and placed an order to fix the problem.
Hi Ed, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out! Best, The ShelterLogic Team!
Thanks for everything. She was very helpful knowledgeable and I appreciate all the support Very good Customer Service
Hi Aries, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out! Best, The ShelterLogic Team!
I am a stickler for best price but we have some urgency so I priced ya'll out vs an alternative and I liked your set up better. My boss and Laura had talked about a certain unit and I really needed it at a lower price point. Well went to close on that and THEN boss has me verify the dimensions. So then its a whole new product line etc and they took my special 12.5% away. That was IMPORTANT TO US TO MAKE THE DEAL. Then there was shipping. She went the extra mile to meet my need of a lower price, even to cause the director to send a mass email. Then when there was no leeway from the supervisor on the product price, she at least helped me get the shipping down. Acknowledge her going the extra mile and it leading to us still doing business with ya'll. And then empower your reps to make deals when possible.
Hi Steve, We are so pleased to see that a member of our Team was able to resolve your issue quickly and efficiently. We will be recognizing Laura for her efforts and would like to thank you for taking the time to share this experience and for choosing Shelterlogic! Best, The ShelterLogic Team.
Needed a pin for my Rio hammock chair and they responded immediately! TWO pins are on their way! Very pleased.
Hi there, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out! Best, The ShelterLogic Team!
Kelly.G was super nice and outstanding. She will go above and beyond to get you the helpyou need. She would get a 100 plus star rating if I could give it.
Hi Ronnie, Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated! Best, The ShelterLogic Team!
Service was “EXCELLENT” .Answered phone promptly. The young Lady that was taking my order was very knowledgeable, very friendly. Keep up the great service. Thank You Very My, Sincerely, Carlos Cortez
Hi Carlos, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out! Best, The ShelterLogic Team!
Hi, my fairly new sojag gazebo that I purchased from Walmart was damaged last winter due to extreme wind and snowfall. Walmart would not help and said that I was just a little over the warranty period. I contacted Sojag and I’m glad I did; Kelly G was so helpful, kind and considerate. She understood my situation and genuinely wanted to help me with my problem. She was extremely patient with me and was able to get me the replacement parts I needed. Thanks again Kelly; you are awesome.
Hi there, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out! Best, The ShelterLogic Team!
I submitted a warranty claim and my response time was quick. I thank you for your time and consideration.
Hi Sherian, Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
I am happy to report that Shelter Logic not only heard my position, but went above and beyond my expectations. This is something I’m not used to in customer service. Way to go guys!
Hi there, Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
Laura was excellent at working with me, didn’t rush me through my order, and was attentive to my needs, and followed up professionally. Great experience with Laura, very helpful!
Hi Mark, We are so pleased to see that a member of our Team was able to resolve your issue quickly and efficiently. We will be recognizing Laura for her efforts and would like to thank you for taking the time to share this experience and for choosing Shelterlogic!
representative was great with knowledge and friendlyness ordering was very easy and the company has a great product
Hi Mike, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out! Best, The ShelterLogic Team!
This is the second time a wind storm has come through and damaged my shelter logic structure. Amazing customer service. Response within 3 hours to my warranty request, simple explanation of what was covered and what was not covered. Then a nice discount on parts that were not covered. They prepared the order with all the parts and all I had to do was call with the order number and a credit card. This is a big reason why I have bought 2 other Shelterlogic structures. Great customer service!
Hi Stefan, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out! Best, The ShelterLogic Team!
Lynn was extremely helpful and provided EXCELLENT customer service. Appreciated her assistance & solution offering.
Hi Irish, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out! Best, The ShelterLogic Team!
Lynn was amazing! Made the process super quick and easy. I wish all customer service was this simple to deal with. Thanks again Lynn you’re the best!
Hi Chad, We are so pleased to see that a member of our Team was able to resolve your issue quickly and efficiently. We will be recognizing Lynn for her efforts and would like to thank you for taking the time to share this experience and for choosing Shelterlogic!
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