This is a care "taker" service. Very little if any care "giving" I give up.…
Papa's does not concern themselves with the needs of clients. We must concern ourselves with the rules and accept no service if everything does not work out for them. Week after week I have received calls one hour before my pal was due here, telling me they couldn't schedule my pal. I booked the appointments weeks in advance. They keep banging my phone to verify appointments, But I estimate 5 out of twenty weeks someone I asked for actually showed up. Three of those weeks the girl did not do what I asked her to do the first weeks. She did not throw food I asked he to throw and threw food I did not want thrown out. Finally I asked her to just clean my bathroom and the baseboards. She did one of three baseboards, period. Nothing else. I gave her a temporary number to reach me on as my phone broke and needed to be replaced. She did not call me when she came the next week, she knocked and had Papa call me on my broken phone. Then said she threw the temporary number away, since it is temporary. I got no service. The next week I was not even scheduled and have no service again. I asked her to give Papa my temporary number which she has because I texted her with it. I have not heard a word from either. Basically, they claim companionship because they do not do any personal care and they are not really concerned with helping us. The girl was defensive when I asked her why she didn't call me and she chastised me saying it is my responsibility to make sure they can call. What? I did that! This is only the last pal issues. The service is about as rinky dink as it gets. Unprofessional would be a step up. When I did have a pal I liked, they kept sending people I didn't know. There has been so much nonsense and so little actual help, so many times, I give up. It is not ever going to be worth so much as the phone call to re-schedule appointments for help. It never helps. They are just sitting there collecting money, getting good reviews from those of us who can settle for companionship or a ride here and there. This company is riddled with unethical business practices. I was a caregiver for many years. I know the difference between a care "giver" and a care "taker". The pal I had last was plain lazy. It is just another scam. Forget service. They expect us to serve them.