Refusing refund and awful customer service
I ordered several items from Clocks and Colours in late November, which was never delivered due to customs paperwork issues. Fedex requested additional information from Clocks and Colours multiple times and despite reassurances from Clocks and Colours customer services that it had been dealt with it was eventually returned to sender in early January. Clocks and Colours have refused a refund until the delivery was returned to them (not something that I control) and provided no progress updates in 2.5 months. When asked for an update they are still claiming the parcel has not been returned to them and are still refusing a refund. The customer service I’ve received has been awful, slow replies to emails, no attempt to expedite the situation and just sticking to a script like a broken record for a situation that is their fault that they are refusing to issue a refund for.