inferior product
I signed up with Trugreen this way. My daughter was selling things on Market Place. A woman came over to purchase something. At this time I had just had open heart surgery. During conversion she said she worked for Trugreen. But first she asked me "who takes care of your lawn its beautiful." I said "I do." I said right now I am too weak to take care of my lawn how much would you charge to apply the lawn chemicals for the season?" She said, "I will give you a discount and do the basic applications for $60.00 per application. I thought to myself "I pay $70.00 + per bag and I apply it myself." So I signed up over the computer/online. The men who work in the field that apply the product were nothing but professional, friendly and sympathetic to what happened to my lawn. I asked them how does this lawn look to you from what it did when your company took it over? They told me this lawn looks nothing like what it did when we first started servicing it. I must have called at least 30 times in the 4 years Trugreen was servicing my lawn. I'd tell them the same thing every time, and every time someone came out to reapply the product, nothing changed the problem only got worse! until I could not deal with the problem any longer. I believe it was after the 3rd season even the out in the field management/supervisors agreed that the lawn should not look the way it does being it's into the third season. I said "especially when I handed over a excellent lawn to you" (AKA Trugreen.) Not only did they not have an answer, they actually cut my price per application down to $34.75 that included tax. To me that is an admission of guilt! That they knew they destroyed a once manicured healthy thick green lawn. Perhaps they thought I was going to sue them. Come the end of the 3rd season one of the field managers/supervisors told me they can no longer keep the price at $34.75. He said he will have to raise it to $60.000 plus tax. I said "your company turned a healthy beautiful lawn into what you've personally seen yourself," and he agreed it was not not what it once was. Now you want to raise my price! I said "what am I getting for the price increase?" "This has been an on going problem since the first season. And even one your workers who handles complaints was at my house before your company took over the lawn and she herself said your lawn is beautiful and she promised me it will stay that way." I called one of the field agents/supervisors and reminded him of a/our conversation at the end of last season. I told him You told me" if I'd like Trugreen would refund the money for the 3rd season if I dropped their services." Its obvious he/they wanted to be done with me because they knew they screwed up my lawn and could not fix it. So this was their way of (you can say) shutting me up by buying me out. He didn't "deny" saying it, what he said was "I don't remember saying that." Anyone would remember such a statement if they said it or not. His conscious spoke sooner than he could think what the words were that were coming out of his mouth. He said "he will get back to me on it." I hope he checks the "recorded" conversation we had, because every thing today is being recorded for "training purposes." He still hasn't got back to me. Bottom line people is this, go with another lawn company the product in inferior and watered down to the point of being too weak. Even one of the field applicator workers told me they put to much water in the mix. Also sometimes it's applied on the hottest days and it dries almost instantly, how the hell is it supposed to get to the roots? I was also told by a worker of Trugreen. They really don't care too much about residential they make their money with commercial contracts and gold courses. You should see my neighbor's lawn theirs is far worse than mine and yes Trugreen services their lawn to.