Defective Prints & Refusal to Refund
I am extremely disappointed with GotPrint's quality control and their refusal to take responsibility for a botched order. I ordered branded business cards and postcards, and the results were completely unprofessional. The Issues: 1. Manufacturing Defects: The items arrived with visible white slivers along the top edges due to poor mechanical trimming. 2. Severe Color Mismatch: Despite being part of the same brand kit, the colors between the postcards and business cards do not match at all. 3. Logistical Failure: I discovered that GotPrint split my order between two different printing facilities. Printing the same brand colors at separate locations without calibration is a recipe for inconsistency, yet they are blaming my "design files" for this logistical error. The Support Experience: Instead of a refund for these unusable products, they have repeatedly tried to force a "Store Credit" on me. I have no interest in store credit for a company that cannot guarantee basic color consistency or professional trimming. Their customer service team has now stopped responding to my specific points about their production errors. Bottom Line: If you care about your brand identity and color consistency, stay away. They will deliver a defective product and then hold your money hostage with store credit offers. I am now forced to initiate a credit card chargeback to get my money back.