Awesome Prices, Always - Since we started in 2001 as a small, family-run print shop, our main goal has been simple: to give you fast, easy, and super economical service without ever sacrificing quality. Because we're 100% family-owned, we don't have outside investors to report to—we just report to you! That means we keep our prices low by running efficient, modern facilities, passing all the savings right back to you.We live by our 'low price promise' and insist on industry-leading quality. We're so sure you'll love what you get that we back it up with a 100% satisfaction guarantee for first-time customers. That's our promise that you'll get great prints every time!Whether you're a small business owner or just printing for fun, we're here to help you shine! With production facilities across the U.S. (in California, Texas, and Kentucky), we've got the reach to deliver responsive, quality service to customers everywhere.
Written by the business, not verified by us.GotPrint (www.gotprint.com) has a 3.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Media & Publishing and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, User experience, Price. Last updated 2026-08-12.
Reviewers had a great experience with this company. Consumers frequently mention that the online ordering platform is exceptionally user-friendly, allowing them to easily customize designs, select features, and complete printing projects quickly. People also love the affordable pricing structure and the truly impressive quality of the printed items, making it a reliable choice for various business needs. Some reviewers were not happy with extremely high shipping expenses, expensive rates, and unexpected delivery delays when receiving their finished packages. A few consumers additionally reported challenges with customer service assistance, occasional formatting errors, and inconsistent print quality requiring reprints.
Auto-generated from all reviews of this business. For reference only.Easy to submit design, proof, and shipping. Great deal. I've purchased with GotPrint in the past and have been satisfied.
We are so happy to hear that our design, proof, and shipping processes were easy for you. We appreciate your continued business and positive feedback!
The ordering process was quick and easy. Haven't received the banner. Will update if banner looks terrible. This review is just for the order process.
We're so glad to hear that you found our website easy to use! We appreciate your positive feedback.
We are so happy to hear you had such a positive experience with us. We truly appreciate your kind words!
Wow this was so pleasant. I even called Customer Service for a question and I am not sure her name. Sorry I forgot but she was so kind and so helpful. I will be using this service again!!!!!!!!
We are so happy to hear about your pleasant experience and that our customer service team was able to assist you kindly and helpfully. We truly appreciate your positive feedback and look forward to serving you again!
Loved most of the experience, however was very disappointed that I was not allowed to use the new customer 10% discount
We appreciate your feedback and are glad you enjoyed most of your experience. We understand your disappointment regarding the new customer discount. Please reach out to our Customer Service team for a quick check to see if we are still able to help! Thank you.
Ease of use and prices
We appreciate your feedback regarding the ease of use and pricing. We are always working to improve our services for everyone.
Their order status tracker on their website is confusing and misleading. My order is showing as shipped with UPS carrier and a tracking #. Reached out to customer service through their chat option and call. Both were not helpful and did not really provided the tracking #s for my order. Please beware of their timelines especially if you're relying on a timeframe for your business.
Hi Aileen, we are sorry for the inconvenience this may have caused you. A Supervisor tried reaching you, but was not able to get through to further discuss the shipping details. Economy Shipping is our most affordable shipping method, however, the delivery time can take 2-9 business days from when it ships and also has the possibility to be sent to the local post office for final delivery. If any future questions come up, please don't hesitate to contact our customer service team and ask for a Supervisor. We would be happy to help. Thank you.
Recommended by Gemini AI for their great prices. As well as a quick and easy process for transferring files and ordering business cards.
We're so glad Gemini AI recommended us and that you found our prices great! We're happy to hear that transferring files and ordering business cards was a quick and easy process for you. Thank you for your wonderful feedback!
Delivery and printing time take forever. Shipping costs are SUPER HIGH. It’s difficult to reorder a previous order and make simple edits so you have to always start over from beginning. They can’t assist with file sizes if something isn’t high enough resolution. Many times items arrive damaged and dirty so I can’t use all the stickers and tags that were sent. Please do better guys.
HI BCC we appreciate you sharing your detailed feedback. We are truly sorry to hear about the difficulties you've experienced with delivery times, shipping costs, reordering, file resolution, and damaged items. Please contact our Customer Service team if you need further assistance. Thank you.
Ordered stickers. The material and colors were great. Unfortunately, the stickers were not cut out with an even border. One side has blank white showing and black on the other, not as it was supposed to appear. In addition, the sides of the packaging were not sealed and there were stickers falling out of the package. Edit: GotPrint contacted me promptly after reading my review. They explained to me why the cropping occurred and offered to re-make my order for me. To me that is great service! Things can happen but when a company is proactive and make an effort to make things right, any reasonable person cannot ask for more. Thank you GotPrint!
Hi Mike, we apologize for this issue. Our Supervisor team tried to call you to discuss further and were unable to get a hold of you. Please contact our friendly Customer Service team and ask for a Supervisor. We would be happy to help. Thank you.
I have been a loyal GotPrint customer for over 10 years, which is why it’s so disappointing to write this review. Unfortunately, the quality and reliability I’ve experienced over the past year have been the worst I’ve seen. It started with an order that never arrived. After going back and forth with customer service over who was responsible, GotPrint ultimately acknowledged that the issue was on their end and expedited a replacement. Not long after that, I ordered poster boards that arrived covered in scratches. I was issued a credit for that order. Then I ordered time-sensitive thank you cards for an event. Those also arrived with scratches and visible lines throughout the print. Because of my deadline, I had no choice but to use cards that did not meet a professional standard. GotPrint issued another credit. I used those credits to place an order for three sets of postcards for an upcoming mailing campaign. As I reviewed them, I found that the cuts were noticeably misaligned across all three sets. My design includes sharp, straight borders, making the inconsistency immediately obvious. The postcards are crooked, and the finished product looks unprofessional. When I contacted customer service, I was told to file yet another claim. This is now the third quality claim I’ve had to submit in a single year. I appreciate that GotPrint has provided credits and has ultimately stood behind these orders, but at some point, credits stop solving the real problem. I need products that arrive correctly the first time, especially when they are tied to business deadlines. The repeated production issues have cost me time, created unnecessary stress, and eroded my confidence in the company. The only reason I have continued placing orders is to use the credits that were issued because of previous mistakes. Once I receive a correctly produced order, I will be taking my business elsewhere. After more than a decade as a customer, that’s an unfortunate conclusion to reach, but the decline in quality has made it difficult to justify continuing to rely on GotPrint.
Hi Nat, we are truly sorry to hear about the series of frustrating experiences you've encountered over the past year, especially after being a loyal customer for so long. Thank you for taking time to speak with our Supervisor. We will have the agreed upon Store Credit ready to use in no time. Again, apologies for the issue. Thank you.
I was able to reorder lables so easily. thank you
We're so glad to hear that reordering your labels was such an easy process for you. Thank you for sharing your positive feedback!
I had some cards printed out and I used a design that I made myself. When I received the cards, I was not happy with the readability or legibility of the cards. I contacted Gotprint and they actually gave me a credit for a new design, even though the design errors were on my part. So what I did was get a business card designer and redo my design, sent it off to GotPrint, paid for it with the credits that they offered me, and got the new cards back. So overall, I'd say it was a great experience. My order number was 30617188, just in case GotPrint wants to connect this review to an order. They went above and beyond when the error was on my part.
Hi Tauriq, we are truly delighted to hear about your positive experience with us! It is wonderful to know that we could assist you in achieving the perfect outcome for your cards, even when the initial design presented challenges. We always aim to go above and beyond to ensure our customers are completely satisfied with their final products. Your feedback regarding our support and the resolution process is greatly appreciated, and we are so pleased that the new cards met your expectations. Thank you for sharing your kind words and for recognizing our efforts.
I have used GotPrint to great success in the past, but I have had a large format poster re-printed three times, and each time it arrived bent and damaged. I understand that has to do with the shipping company as well, but there has been no communication other than generated replies, even though I’ve brought up my concerns. It seems wild to me that you would repeat the same process three times expecting different results. Each large format poster was shipped in a box much too large for it with only some brown paper to cushion it. It seems a cardboard tube would be appropriate in these situations. The print quality is nice, but I can’t seem to get a product from them that isn’t damaged!
Hi Colin, we appreciate you sharing your experience and feedback regarding the damaged large format posters. We sincerely regret the repeated issues with the condition of your orders upon arrival, and we understand your frustration with the packaging and communication. It appears reprints were done for you and a refund was issued. If any future questions come up, please don't hesitate to contact our customer service team. We would be happy to help. Thank you.
Why do you not allow spaces, dashes and apostrophes in uploaded file names containing designs? And when I made a simple mistake in creating a new account, why did you erase the new password I entered? Not a very clean online ordering experience.
Hi Darrell, we apologize for the inconvenience with the file name. When you are free, our friendly Customer Service team is available Monday- Friday 6am-6pm PST to better assist you. We appreciate your support and business, thank you.
They'll do just about anything to secure that sale. Even lie about shipping dates! What kind of company sits on a packed order for 5 days before shipping?! Apparently GotPrint! If you absolutely need something done and delivered on time, for the love of God DO NOT GO WITH GOTPRINT! I am SOOOOOO disappointed! I will not be coming back and I definitely will never recommend them! Don't guarantee a delivery date if you can't even mail your stuff out in a reasonable amount of time!
Hi Martha, we are sorry for any confusion this may have caused you with the shipping of your order. We reviewed the Business Cards, they shipped July 23, 2026 via Economy ship method. Economy Shipping is our most affordable shipping method, however, the delivery time can take 2-9 business days from when it ships and also has the possibility to be sent to the local post office for final delivery. Your local USPS had until August 5, 2026 to make the final delivery; per the tracking number your order has been delivered on August 1, 2026. Please, contact our friendly Customer Service team if you need more details or help as we are happy to assist! Thank you.
Within 5 minutes I placed my order. Quick and easy.
We're so glad to hear your ordering experience was quick and easy for you. We appreciate your positive feedback!
Painless and you don't charge shipping for a free sample. Thank you.
We are so glad to hear that you had a positive experience with us. We appreciate your kind words!
Great price, great quality and great timelines for me as a realtor.
We're so glad to hear our pricing, quality, and timelines meet your needs as a realtor. We appreciate your positive feedback!
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