I sent this email and never received a…
I sent this email and never received a response: Hello- I am contacting you on behalf of my mother. She pays a great deal of money for her service with you to keep her safe, as she has had several recent falls. Her alerts will go off when she is doing simple tasks, however it did not sound during her last two falls - one of which was this morning. Luckily she was conscious and able to call for help. My other concern is she says she can't wear it most of the day because it is taking 12 hours to charge. I just received this information. This system seems very ineffective if she can't wear it during the day when she is moving around the house. We were very thankful she had this device when she fell a few weeks ago, and was able to contact the fire department for help. I am concerned that she paid nearly $1000 this year for a service that works sporadically. Considering her life could depend on this device working it was very unnerving to me today that a fall to the pavement did not create a call for help. Any suggestions or help would be appreciated. -Susan on behalf of Christine