Help at the Press of a ButtonWith 24/7/365 help available at the press of a button, you'll have peace of mind with our easy-to-use medical alert systems. Medical Alert has systems that suit every lifestyle. No matter where you are or where you are going, you will always be protected. A Medical Alert System for Every Lifestyle24/7/365 RESPONSEQuickly connect to trained response specialists who provide you with the assistance you need 24/7/365.PERSONALIZED RESPONSE PLANWhen you press your button, we'll contact the right person to get you the help you need, whether family, friend or first responder.FALL DETECTIONAdd available fall detection to automatically sense when you fall and provide fast contact, even if you can't press your button.WATERPROOF HELP BUTTONSWear the help button around your neck or wrist, including in the shower or tub where slips and falls are most common.MOBILE APPThe Medical Alert Connect app allows you to manage your account easily from your phone. Your loved ones receive real-time notification of emergencies, updates and alerts.NO LONG-TERM CONTRACTSEnjoy the peace of mind of being protected in all emergent and non-emergent situations with a service that has no hidden fees or long-term contracts.
Written by the business, not verified by us.Medical Alert (medicalalert.com) has a 4.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Health & Medical and its reputation is good. 74% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-02.
Reviewers had a great experience with this company. Consumers deeply appreciate the prompt emergency response times, noting that medical professionals and ambulances arrive very quickly when urgent assistance is required. Many people mention that the staff members answering the calls are consistently kind, patient, and highly courteous during extremely stressful medical situations. However, some customers also noted frustrating issues regarding overall product quality, including occasional equipment failures and unreliable fall detection features that caused significant concern. Some reviewers were not happy with customer service representatives who were difficult to reach by phone or completely failed to resolve billing disputes properly.
Auto-generated from all reviews of this business. For reference only.In the past 3 months my husband has had to use his Medical Alert, thank you for this service
Thank you for your kind review, Jane. We're sorry to hear your husband needed to use his Medical Alert service, but we're grateful it was there to help when it mattered most. Thank you for allowing us to be part of your family's safety and peace of mind.
Thank you for your feedback, Gail! We are pleased that everything is working well and we appreciate your support.
Thank you for your kind words, Noella! Staying calm and helping our customers through difficult moments is something our team takes great pride in. We're happy we could be there for you and appreciate you taking the time to share your experience.
Medical Alert means peace of mind not only for me but for my family. I had a fall recently and I was So thankful I had medical alert. They responded immediately and they had help there for me in 10 minutes. My family was so grateful they got me Medical Alert.
Thank you for your kind words, Donna. We're so glad our team was able to respond quickly and get help to you when it mattered most. Providing peace of mind and reliable support for our members and their families is our top priority. Thank you for choosing Medical Alert and for sharing your story
Thank you for your review, DM! We're glad Medical Alert helps you feel safe and confident in your daily life. Your feedback means a great deal to us.
My mom recently had two falls and the response was quick and I was alerted in a timely fashion. We are very happy with the service she has received!!!
Thank you for your review, Sue! We're glad our quick response and timely notifications provided the support your mom and your family needed.
I had a new doctor. He was very good. Very professional but still very personable. Office was very clean. Everyone I dealt with was very nice
Thanks for the review, Peggy! We're glad to hear you had a great experience. It looks like this may have been meant for your doctor's office rather than Medical Alert, but we're sure they'll appreciate hearing your kind feedback.
Works well. I have used it 3 times.
Thank you for your review, Deborah! We're glad to hear your Medical Alert system has been there for you when needed. We appreciate you taking the time to share your experience.
Customer Service is poor. Took well over a month to get my money refunded after canceling service and that’s only because I had to call several times to follow up. Seems they take advantage of seniors.
Thank you for bringing this to our attention. We recognize that waiting for a refund and having to repeatedly follow up can be very frustrating. We've reached out for additional information to help us locate your account and review what occurred. We value your feedback and would appreciate the opportunity to speak with you further about your experience.
Our experiences with Customer Service and the folks that answer the 'call,' have been great. We appreciate the quick response when the alert is activated. She has had two accidental alerts due to the wrist device knocking into a surface or chair. Because the box was in the bathroom where she was not, she was unable to stop the EMS response to our door. She won't wear the neck pendant as it's bothersome.
Thank you for your review and for your kind words about our Customer Service team. We're glad to know you've received prompt assistance when alerts have been activated. We also understand your concerns about accidental alerts caused by the wrist button and the challenges of canceling an alert when the communicator is in another room. We appreciate your honest feedback about the pendant's comfort, and we'll be sure to pass your comments along. Our goal is to provide both reliable protection and a comfortable experience, and your input helps us do that.
Customer Service Review ⸻ Billing Concerns * Frequent calls related to additional billing and add-on services * Ongoing concern about upselling and service-related charges ⸻ Service Accessibility * Difficulty reaching a specific customer service representative * Call center wait times can be longer than expected depending on the request * Once connected, representatives are professional and responsive ⸻ Emergency Response Benefits * Emergency assistance feature remains highly valuable * Ability to activate the emergency help button even without fall protection (due to equipment protection and price lock plan) * Representatives stay on the line until emergency personnel arrive * Provides reassurance that support remains engaged during emergencies ⸻ Overall Assessment * Concerns remain regarding billing practices and service accessibility * Strong appreciation for the reliability and effectiveness of the emergency response feature * The continued support during emergencies is a significant and meaningful benefit
Thank you for taking the time to share your detailed feedback, Tisha. It helps us identify opportunities for improvement while continuing to deliver the dependable emergency assistance our subscribers rely on. We would like the opportunity to discuss your concerns with you and will have a representative reach out to you directly.
Needed help and call was dropped
Thank you for sharing your experience, Jo. We value your feedback and would like the opportunity to address your concerns. A team member will be reaching out to you directly to discuss.
I had a medical issue when I fell and couldn't get up. Medic Alert contacted EMS and my daughter.
Thank you for taking your time to leave a review, Marilyn. Providing support and peace of mind during situations like these is exactly why we're here. We appreciate your trust in Medical Alert and hope you are doing well.
I am 75 yrs. old and did not understand the new alert. So decided to keep old alert.
Thank you for taking the time to leave a review, Diane. We understand that learning a new alert system may not be comfortable for everyone, and we respect your decision to continue using the alert you're familiar with. If you'd like assistance understanding the new alert in the future, please don't hesitate to reach out to us at 800-906-0872.
I needed a ambulance Back in March 13th good response
Thank you for taking the time to share your experience, Marie. We're grateful for your feedback and pleased that our team was able to assist you when you needed it.
We were encouraged to pay for year of service January 2026 and we would receive a prorated refund for unused months should we choose to cancel for any reason. We cancelled in May as we received recurring bills -- although we paid for year. They corrected but then they started again, so we were done. We had mail tracked and they received the returned bracelet June 3, as required before any refund. It is now August 3 and no refund. Called "customer service" and they report refund was "submitted for calculation" on July 22? They also say it has not been processed. They also tell you they cannot tell you anything about the refund (amount, status, anything)?? Called today and was told they have 30 days to process refund. Do the math - we are WAY past 30 days. Told they will escalate "this one" and I will be contacted. This is August 3, I know I will not be contacted; however, I will call them until I get the FULL prorated amount, which I fully expect them to deduct from (if there were no deductions there would be no "calculations") but these would be undisclosed if charged. We shall see if I battle that...but do know... this is NOT an organization that provides any customer service, other than billing. You have been warned. If you run into this same situation, at least you have to say - - you knew.
Thank you for taking the time to share your experience. We'd appreciate the opportunity to look into this matter further. If you're able, please reply to the email you received, with the name or email address associated with the account so we can investigate. If you're unable to provide those details there, please contact our Customer Service team at 1-800-906-0872 so that they can escalate your concerns and assist you further. We value your feedback and would like the opportunity to review what occurred.
It is fine. I question why I need a land phone for this service. With the land phone I think it takes longer to respond. Can we delete the phone line?
Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. If you have any questions about your equipment or service, please call our Customer Service Department 1-800-906-0872. Our representatives will be happy to assist.
Thank you for your feedback! We are truly glad we could assist you quickly when you needed us most. Your well-being is our priority.
Very prompt reaction. Thank you!
We're so glad we could assist you promptly! Your positive feedback truly means a lot to us.
They are great
Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
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