Health & Medical

Medical Alert

ClaimedCollecting reviews

101 reviews

★★★★★

4.0101 reviews

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About Medical Alert

Data updated 2026-09-02

Website: medicalalert.com
Category: Health & Medical
Location: United States
Status: Unclaimed
Last 12 months: 101 reviews
Replies to negative: 100% (22/22)

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800-800-2537 medicalalert.com

About this business

Help at the Press of a ButtonWith 24/7/365 help available at the press of a button, you'll have peace of mind with our easy-to-use medical alert systems. Medical Alert has systems that suit every lifestyle. No matter where you are or where you are going, you will always be protected. A Medical Alert System for Every Lifestyle24/7/365 RESPONSEQuickly connect to trained response specialists who provide you with the assistance you need 24/7/365.PERSONALIZED RESPONSE PLANWhen you press your button, we'll contact the right person to get you the help you need, whether family, friend or first responder.FALL DETECTIONAdd available fall detection to automatically sense when you fall and provide fast contact, even if you can't press your button.WATERPROOF HELP BUTTONSWear the help button around your neck or wrist, including in the shower or tub where slips and falls are most common.MOBILE APPThe Medical Alert Connect app allows you to manage your account easily from your phone. Your loved ones receive real-time notification of emergencies, updates and alerts.NO LONG-TERM CONTRACTSEnjoy the peace of mind of being protected in all emergent and non-emergent situations with a service that has no hidden fees or long-term contracts.

Written by the business, not verified by us.

Is Medical Alert legit?

Medical Alert (medicalalert.com) has a 4.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Health & Medical and its reputation is good. 74% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-02.

What reviewers say

AI generated

Reviewers had a great experience with this company. Consumers deeply appreciate the prompt emergency response times, noting that medical professionals and ambulances arrive very quickly when urgent assistance is required. Many people mention that the staff members answering the calls are consistently kind, patient, and highly courteous during extremely stressful medical situations. However, some customers also noted frustrating issues regarding overall product quality, including occasional equipment failures and unreliable fall detection features that caused significant concern. Some reviewers were not happy with customer service representatives who were difficult to reach by phone or completely failed to resolve billing disputes properly.

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What people say

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101 reviews matching

Judy PUnited States · 1 review · Verified · Experienced 2025-11-03 · Posted 2025-11-04

★★★★★

Ordered the three pack of different…

Ordered the three pack of different colors. The pink ones had the front and back mixed up so I put them on the wrong way the first few times and finally figured out that they were printed backwards. The gray are better and the black are the best, but I will not be Buying from this company again because they’re product. Reliability is poor.

Reply from Medical Alert2025-11-04

Judy, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. If you have any questions about your equipment or service, please call our Customer Service Department 1-800-906-0872 or send an email to [email protected]. Our representatives will be happy to assist.