Medical Guardian (www.medicalguardian.com) has a 4.3 out of 5 rating on OK.one, based on 68 user reviews collected here. It is listed under Health & Medical and its reputation is good. 83% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Setup went well, and periodic tests seem to work okay - however, it can take about 5 minutes to get a response. A bigger concern is that the battery in my mother's pendant died. There's no way for users to replace the battery, so the the company has to send us a new one. We've had to call multiple times, and after 3 weeks the replacement still hasn't arrived. It doesn't matter how good their services are if the life-saving button doesn't work.
I had a scare, I live alone, and realized I needed something to allow me to get help when I was unable to reach my phone. I did my research and decided the best product available at an affordable price and with no long term contract was Medical Guardian. I ordered it and it arrived shortly and was easy to use. I tested it often at and away from home wondering if it really worked as well as they said when it was a real situation. Three months wearing it constantly and I found out it was everything they claimed. I was awaken with severe chest pains and dizziness. I was afraid to move or I would fall or pass out and my cell phone was charging out of reach. I was wearing my my Medical Guardian so I pressed the button and a live staff person made the call for the squad, they calmed me and stayed on the phone until the EMTs arrived. They also alerted all four people on my emergency contact list that I went to the hospital. I am so thankful that I finally made the call to enroll in the Medical Guardian service. I encourage anyone in need whether you live alone or with someone to call them today.
Great response time. Equipment works well and is reliable. Too expensive for me. I will look for lesser quality but something I can afford.
Hi Judy! Glad you've found our devices reliable. We're happy to work with you with affordability - you can call our team and they'll be happy to help.
Thank you for your review, Jacquelyn!
The company is a scam, screwing vulnerable senior citizens by their fraudulent charges, refusal to cancel, or refund fees, and furthermore, the companies that endorse these con-artists, fail to disclose that they are paid to endorse this company. ANYONE WHO DOUBTS WHAT I AM SAYING, GO OLINE AD read all the complaints against Medical Guardian.
Hi Adam. We understand your frustration, but we are not a scam. We'd love to talk to you more and tell you about our organization. We sent a request for more information to reach out.
Easy quick and simole
Thank you for trusting us, Kim!
I felt comfortable and safe with Medical Guardian
Thank you for sharing, Rubin!
I like how easy it is to wear & feel protected. Customer service is great.
Thank you for sharing, Nancy! We're so glad you feel protected.
It’s a comfort to have it.
So glad to hear this, Cory!
My husbands medical guardian watch makes him feel safe and secure whether hes by himself or with a group
So thrilled your husband feels safe! Thank you for trusting us.
Thank you for sharing, Gordon!
We are always here for you! Thank you for trusting us.
device send a help signal but i had not fallen and did not need help. assured me that the device is working and that's all that counts
Thrilled to hear your device is working well! Thank you for trusting us.
Horrible customer service. Cannot reach a rep regardless of how long you hold. Eventually they just cut you off.
Hi Robert. We're so sorry about this experience, and would love to get in touch to assist you. We've sent you a request for more information.
Fortunately there have been no emergencies but the testing has gone fine.
Thank you for trusting us, Bettina!
Knowing if I’m not with him he has a way to get help.
So glad we can help give you peace of mind, Jim!
Great company. Great service proving us peace of mind!!
Thank you for your kind words, Jo Ann!
It's always available and easy to clip on my slacks or shorts, which is what I always wear.
Love that our devices fit your lifestyle, Vera! Thank you for trusting us.
I have never had to use guardian, but they are always there for you.
So glad we can always be there for you, Clayton!
Thank you for sharing, Patricia!
68 reviews matching