Medical Guardian

Easy to use

Easy to use, reliable and done very professionaly.

very satisfied

very satisfied - helps build confidence

There have been two mistakes that were…

There have been two mistakes that were not mine and each was handled very well. I do have a concern- what do I do when I go out of state and can not tell your company that i will be away.

I have had medical guardian for about 2…

I have had medical guardian for about 2 years now, without using it. In the last month, I have had to used it twice. The response is quick. It is worth the money I have paid out. I just used it yesterday for my brother who did not have his pendant with him.

Good response.

timely notification on events as they…

timely notification on events as they occurred

I just had the most positive experience…

I just had the most positive experience speaking with Natasha with Bay Medical. She was confirming my mother’s medical device information and how to best set things up. She was knowledgeable, professional, helpful, and an active listener.

People friendly,supportive and informed.

Now I don't have to worry about my dog…

Now I don't have to worry about my dog being left alone at home if something happens to me & nobody knows.

prompt service

prompt service, makes you feel someone ia always with you in case you need help.

Easy to use and great customer service

You called right away after my fall

Unreliable & Dispatched to a wrong location

I rarely write negative reviews, but I feel obligated to share my experience so other families can make an informed decision. I purchased Medical Guardian to help protect my elderly father, expecting reliability and peace of mind. Unfortunately, my experience has been the exact opposite. The system generated far too many false fall alerts while also failing to detect actual falls. False alarms are more than just an inconvenience. They create unnecessary stress, reduce confidence in the device, and can ultimately lead people to question whether a future alert is real. What concerned me even more was the company's response. After one false alert, Medical Guardian dispatched EMS to the wrong address. An investigation was supposedly opened, but despite multiple emails, phone calls, and follow-up requests, I never received an explanation, update, or even the courtesy of a response. When you're choosing a medical alert system, you're trusting a company to be there during some of the most vulnerable moments in your loved one's life. That trust depends not only on the technology working correctly, but also on responsive customer support when something goes wrong. In my experience, Medical Guardian failed on both counts. I cannot recommend this company based on my experience. There are too many alternatives on the market to settle for a service that has proven unreliable and unresponsive when it matters most. If you're considering a medical alert system for a parent or loved one, I strongly encourage you to do your research and look carefully at other options before choosing Medical Guardian.

Horrible customer service

I purchased Medical Guardian for my mother. She didn't use it as the 'necklace' was too bulky for her. I made all payments. After about 1 year, I cancelled the service, returned the merchandise and rec'd confirmation of merchandise return and cancellation. One year later, Medical Guardian is still bugging for a payment. The office staff is useless in resolving the issue. I would never use them again.

Worked perfectly!

I had fallen at 2:00 AM. After about an hour trying to get up, I decided I was going to have to get help. I had only had my Medical Guardian for about three weeks. I pushed the button for help and the automated voice came right on. I said I needed help, and they said they would connect me. Which they did right away. I told the man that I did not need an ambulance, but to contact my emergency contact. He came back and said that they did not answer, but he had left a message and would keep trying until he reached them. He came back and said they would be right over. Everything worked perfectly. I couldn't reach a phone, but had my call button around my neck. Saved the day!

Dependable company that's always…

Dependable company that's always watching out for your safety. You always know you can get help when you need it.

Feeling Safe

Just makes me feel good knowing I have help when I need it

A Complete Nightmare from Activation to Cancellation

This has been one of the worst customer service experiences I’ve ever had. I purchased two Medical Guardian devices through Costco last year—one for my father and one for my mother, at two different addresses. Activation was a nightmare because the accounts kept linking together, even after multiple calls for help. My father passed away in November 2025, and I even have a cancellation email from Medical Guardian. Despite that, they continued charging me. It later turned out that when they sent replacement devices, they created a second account for my father instead of properly resolving the original issue. As a result, I was being charged twice for my mother’s device and also still charged for my father’s account. I was overcharged by a significant amount, and I should have monitored my statements more closely. What makes this worse is that they make cancellation extremely difficult, and even when you call, it still doesn’t seem to get resolved. This feels like a company that makes it easy to sign up and nearly impossible to leave.

Fast and easy service

My parents are very old and we have to…

My parents are very old and we have to keep the Medical Guardian lanyard on them. They could easily fall but this gives us some peace that we can get notified fast if they need help.