Medical Guardian

They always respond Even if I…

They always respond Even if I accidentally drop my device! It thinks I fell and responds immediately!

Always cancel when I push button by mistake

Always are punctual in letting me know that I have pushed the button by mistake and cancelling it.

They will not ever cancel your service....

Ordered this for my mother and she didn't like wearing it. I called to cancel the service in March of 24 and have been unable to get them to stop taking money out of my account. This is unethical. Do not do business with these people.

They explained everything to me an now…

They explained everything to me an now I really feel safe that I have it. An i would tell anyone that needed a life Alert to choose A Medical Guardian

My last experience made me realize just…

My last experience made me realize just how important it is to carry my 'button" where-ever I go. I like very much that all I need do is press one button and you're on the other end to help me. I can't tell you how comforting that is! Thank you! PS I have recommended you to a friend. PPS I don't recall the date of my last experience. Sorry.

I had my hip joint go out and they got…

I had my hip joint go out and they got E M T to me to take me to the hospital;

Hit the wrong button

Hit the wrong button. Everything is fine. You get a 5.

helping stops the concerns

I help an elderly person and although she does not live alone she is ofter alone. It helps in knowing that she can get help quickly, especially if she falls. Do not have to worry so much. Helps those who care about a loved one some peace of mind.

These devices are poorly made

These devices are poorly made, they only use cellular the first device the smart watch the bank is awkward for a senior as well. WhenI was testing through the speaker I could barely understand them. The MG Mini was overnighted however I. The test the watch band broke and again the voice is garbled. Now the cost over $500 a year for monitoring expensive. The ones around your neck and clip on the belt might work. You have to weigh the cost. Commercials lie the use enhances microphone. Remembering the one one I have fallen and can't get up. These tiny speakers are barely audible. Returning both tomorrow and cancelling and requesting a refund of my initial cost

The staff has been very responsive to…

The staff has been very responsive to my needs. They always answer any call quickly, providing great customer service.

A True Guardian

Fortunately, my mother hasn’t needed her device for an emergency. She wears her pendant at all times unless it’s charging. The representatives I encountered during the purchase, setup and follow-up were courteous and very helpful. I never felt rushed or that my questions or concerns were a bother. I especially like the testing feature on the device. The key lock box and the personal information card (on her refrigerator) are extra bonuses that give us more peace in case of an accident. Great job!

good service and dependably---i live…

good service and dependably---i live alone 72 years old

Continued issues remain unresolved

For over 1 years we continue to pay full price for one of two parents service. One of which we still cannot get to work and have repeatedly asked for help to resolve and as of today still not working designed. Whole we believe in MG's business model if we do not get resolution soon will ask for full refund and have to seek other service

Excellent for peace of mind.

Excellent for peace of mind for myself and my children (got them off my back). However, over the past several years it's missed several hard falls and called police/emergency a half dozen times when there was no problem. I believe these are caused by newer technology and are not a problem with either personnel or the company's basic operation.

Great response-very helpful

Good device and service, but...

Overall, I really like my device. I wish I had ordered one that never needs charging. Having to charge it is a big drawback, and will be even more so as I become more frail. Also, I got a lot of false fall alerts when I first got it while it adjusted to my positions in bed; that soon ended. But last time I actually did fall, I didn't get an alert; I thought that was supposed to be automatic?

had to reset the device many times

had to reset the device many times. stopped talking to me on the device.

GPS feature is very valuable

The GPS feature has helpedseveral times when I have been away from home. I blacked out once and fell, breaking 34 bones. It sensed my fall and when I didn't respond, dispatched an ambulance to my location.

It is hard to give a review when you've…

It is hard to give a review when you've never had to use it.

Your employees are always helpful