Help at the Press of a ButtonWith 24/7/365 help available at the press of a button, you'll have peace of mind with our easy-to-use medical alert systems. Medical Alert has systems that suit every lifestyle. No matter where you are or where you are going, you will always be protected. A Medical Alert System for Every Lifestyle24/7/365 RESPONSEQuickly connect to trained response specialists who provide you with the assistance you need 24/7/365.PERSONALIZED RESPONSE PLANWhen you press your button, we'll contact the right person to get you the help you need, whether family, friend or first responder.FALL DETECTIONAdd available fall detection to automatically sense when you fall and provide fast contact, even if you can't press your button.WATERPROOF HELP BUTTONSWear the help button around your neck or wrist, including in the shower or tub where slips and falls are most common.MOBILE APPThe Medical Alert Connect app allows you to manage your account easily from your phone. Your loved ones receive real-time notification of emergencies, updates and alerts.NO LONG-TERM CONTRACTSEnjoy the peace of mind of being protected in all emergent and non-emergent situations with a service that has no hidden fees or long-term contracts.
Written by the business, not verified by us.Medical Alert (medicalalert.com) has a 4.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Health & Medical and its reputation is good. 74% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-02.
Reviewers had a great experience with this company. Consumers deeply appreciate the prompt emergency response times, noting that medical professionals and ambulances arrive very quickly when urgent assistance is required. Many people mention that the staff members answering the calls are consistently kind, patient, and highly courteous during extremely stressful medical situations. However, some customers also noted frustrating issues regarding overall product quality, including occasional equipment failures and unreliable fall detection features that caused significant concern. Some reviewers were not happy with customer service representatives who were difficult to reach by phone or completely failed to resolve billing disputes properly.
Auto-generated from all reviews of this business. For reference only.It has saved my step mom 2 times this year! Then once her microwave caught fire and she pressed the button and said can you send fire department and they did!!
Thank you so much for sharing your experience! We're incredibly grateful to hear that our service was there when you needed it most.
I kept having to recharge the medical alert bracelet and the company overcharged me for this device so I’m going to get another company right now. I would definitely like to please get my $232.00 back now. This is a ripoff now.
Thank you for bringing this to our attention. Your satisfaction is important to us. I was able to locate your account and have escalated this over to our supervisor team to investigate and follow up with you to address all your concerns.
This service has saved my life many times. Once during a major snow and ice storm, I fell in the garage and was unable to get up. Your service notified emergency services who came and helped me up and treated my injuries. If I had not had this service I would have froze to death.
Thank you so much for sharing your experience! We're incredibly grateful to hear that our service was there when you needed it most. Your story is a powerful reminder of why we do what we do. Thank you for recommending us—your words mean a lot to us and to others who may be considering extra protection for themselves or their loved ones.
I'm in a place that doesn't pick up a signal for when I fall. I'm really sorry, but I have to send the equipment back. Keeping healthy is my goal now.
We’re so sorry to hear that your area isn’t getting the signal needed for the system to work properly. That must be frustrating. We completely understand your decision, and we truly appreciate you giving us the opportunity to serve you.
My mom fell twice in two months, and she immediately had a small group to help her up! She is an independent person and enjoys being in her house at 87 with the security of knowing the Medical Alert team is always ready to help!!!
Thank you so much for sharing your experience! We're incredibly grateful to hear that our service was there when you needed it most. Your kind words mean a lot to us and to others who may be considering extra protection for themselves or their loved ones.
I’ve had problems with my Medical Alert device since I became a member at least two (maybe longer) years ago. I’ve had customer service check it many times. They do some work on it and reboot it, and the fall detection works for a while. In the last three days it had to be rebooted several time. I need the fall detection. Today I was given a credit of $10 for this month for no fall detection. I wasn’t given any for the many other times. I am homebound and live alone. I need a device that I can count on with the fall detection desperately.
Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustration and concern you’ve described—especially given how important fall detection is for your safety and peace of mind while living alone. We do want to clarify that the device and service you’re referencing are not provided by our company and are not affiliated with us. We understand that several companies use similar terms such as “Medical Alert,” which can unfortunately cause confusion. That said, we genuinely sympathize with what you’re going through and encourage you to reach out directly to the provider of your device to request a reliable solution or replacement that meets your needs. If you believe this review may have been intended for our company, or if you’d like to discuss this further, please don’t hesitate to contact us at 1-800-906-0872. Our team would be happy to help clarify and support you in any way we can. We wish you safety, reliability, and peace of mind moving forward.
Crappy: while stationed ON the charger it kept alerting me that it needed recharging at 6 a.m. How am I supposed to sleep through that?????
Josephine, thank you for bringing this to our attention. Your satisfaction is important to us. I was able to locate your account and have escalated this over to our supervisor team to investigate and follow up with you to address all your concerns.
Your prompt in your response and good about communicating!
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.
Anna, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
Medical ALERT is aware of what is happening. Contacted emergency contact for non-response on my part. Makes me feel safe and secure.
Janet, thank you for your kind words! We're so glad to hear that Lifeline helps you feel safer—that’s exactly what we’re here for. We’re always just a button press away whenever you need us!
Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. If you have any questions about your equipment or service, please call our Customer Service Department 1-800-906-0872 our representatives will be happy to assist.
Always responsive as promised. Equipment worked well, happy with your service
Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
I haven't had to use my medical alert in several years; I am glad that Medical Alert reminds me to test my unit when I fail to do so regularly. When I did use it some years ago, it worked perfectly.
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.
I signed my elderly mother up with Medical Alert, and she used the pendant system for three years. I have no complaints about their technology nor the service reps we interacted with to update or test the system. However, we had a horrible experience terminating service five months ago when we moved my mom to an assisted living center and she no longer needed this service. I called Medical Alert, and they emailed me a prepaid mailing label. I packed up the equipment and dropped it at the post office within two days on July 29th. On October 29th, Med Alert charged my mother's American Express card $539.40 for another year of service, and now-- two months later on December 23rd-- I still cannot get them to issue a refund after calling them at least 3 or 4 times. They keep assuring me that the 'finance department' will issue a refund, but insist that I allow them 30 days from whenever I call. The reps are polite and seem to be trying to help, but either the billing department is grossly incompetent or else this is a criminal organization. The fact that nearly five months has gone by since I've returned their equipment should speak for itself. I strongly urge anyone contemplating doing business with Connect America Medical Alert to consider other options. Caveat Emptor!
Thank you for taking the time to share your experience. We understand how frustrating this situation was and appreciate your patience while we worked to resolve it. We’re happy the issue has been addressed and are always available if you need further assistance.
This device was helpful in allowing my dad to stay in his house, alone, longer. However, even tho the device was hooked to high speed Internet, it didn’t show us his location quickly, in real time.
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. If you have any questions about your service or equipment, please reach out to Customer Care 1-800-906-0872. One of our representatives will be happy to assist you.
Excellent , great people
Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
30 days for finance to review a $35 credit is ridiculous
Thank you for bringing this to our attention. Your satisfaction is important to us. I was able to locate your account and have escalated this over to our supervisor team to look into and follow up with you to address all your concerns.
Always a pleasure to deal with the personal
Doris, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
Always responsive to calls for assistance
Glenna, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
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