Help at the Press of a ButtonWith 24/7/365 help available at the press of a button, you'll have peace of mind with our easy-to-use medical alert systems. Medical Alert has systems that suit every lifestyle. No matter where you are or where you are going, you will always be protected. A Medical Alert System for Every Lifestyle24/7/365 RESPONSEQuickly connect to trained response specialists who provide you with the assistance you need 24/7/365.PERSONALIZED RESPONSE PLANWhen you press your button, we'll contact the right person to get you the help you need, whether family, friend or first responder.FALL DETECTIONAdd available fall detection to automatically sense when you fall and provide fast contact, even if you can't press your button.WATERPROOF HELP BUTTONSWear the help button around your neck or wrist, including in the shower or tub where slips and falls are most common.MOBILE APPThe Medical Alert Connect app allows you to manage your account easily from your phone. Your loved ones receive real-time notification of emergencies, updates and alerts.NO LONG-TERM CONTRACTSEnjoy the peace of mind of being protected in all emergent and non-emergent situations with a service that has no hidden fees or long-term contracts.
Written by the business, not verified by us.Medical Alert (medicalalert.com) has a 4.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Health & Medical and its reputation is good. 74% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-02.
Reviewers had a great experience with this company. Consumers deeply appreciate the prompt emergency response times, noting that medical professionals and ambulances arrive very quickly when urgent assistance is required. Many people mention that the staff members answering the calls are consistently kind, patient, and highly courteous during extremely stressful medical situations. However, some customers also noted frustrating issues regarding overall product quality, including occasional equipment failures and unreliable fall detection features that caused significant concern. Some reviewers were not happy with customer service representatives who were difficult to reach by phone or completely failed to resolve billing disputes properly.
Auto-generated from all reviews of this business. For reference only.Rose was helpful when I started this program, and I still call her if I have a problem. If the alert goes off by accident, I can cancel it.
We're happy to hear that our team has been helpful and that you can easily cancel accidental alerts. Thank you for your feedback; we appreciate it!
I bumped pendant several times. They were right there. I had cancel immediately
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.
The watch does not work well for her. She does not know when it is going live.
We’re sorry to hear this. Feel free to call our customer service department at 1-800-906-0872 so that we can see if there are other options that may be a better solution for you. Please be well, safe and take care.
The Customer Service Team makes calls to you to make sure that both you are doing well and that the device is operating correctly. They will even stay on the phone line while you test the device. Each person whom has reached out to me has patience, is kind and courteous over the phone.
We're happy to hear that our customer service team has been helpful and supportive! We appreciate you mentioning their patience, kindness, and attentiveness during the device testing. Thank you for your positive feedback.
I bought this for my parents. After my father’s death, it became obvious your business model is to take advantage of the elderly. You never have repaid me for the non use of 10 months. Even though you knew my father had died, in the next year you still charged me as though he was alive. When this was pointed out to you, it took forever to be repaid. And you still owe me $90 for the time my father did not use the alert. He died in December 2024. That is my experience with you. You take advantage of the elderly.
We’re very sorry for your loss and for the difficulties you experienced. It’s never our intention to cause distress, and we regret that your experience did not meet expectations. We appreciate you bringing this to our attention and will review the matter further.
responded when I pushed button fast in the past
We're happy to hear that you had a positive experience. Thank you for sharing your feedback; it means a lot to us.
Medical alert always keep me updated if i accidentally hit the medical alert. Their response is instant.
We are happy to hear that our medical alert system keeps you updated and provides an instant response when needed. Thank you for sharing your positive experience!
I only use it once in a whole year, but when I used it at the fire department was here in a couple minutes took me to hospital. It works very happy with it.
Thank you, Paul! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
We appreciate the quick response time and friendliness of the customer service.
Norma, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
Prompt response. Qualified personnel. Follow-up after visit, quick diagnosis then ambulance to hospital.
GR, thank you! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
I sent this email and never received a response: Hello- I am contacting you on behalf of my mother. She pays a great deal of money for her service with you to keep her safe, as she has had several recent falls. Her alerts will go off when she is doing simple tasks, however it did not sound during her last two falls - one of which was this morning. Luckily she was conscious and able to call for help. My other concern is she says she can't wear it most of the day because it is taking 12 hours to charge. I just received this information. This system seems very ineffective if she can't wear it during the day when she is moving around the house. We were very thankful she had this device when she fell a few weeks ago, and was able to contact the fire department for help. I am concerned that she paid nearly $1000 this year for a service that works sporadically. Considering her life could depend on this device working it was very unnerving to me today that a fall to the pavement did not create a call for help. Any suggestions or help would be appreciated. -Susan on behalf of Christine
Thank you for bringing this to our attention. We’re very sorry to hear about your experience and understand how concerning this must be. We were able to locate your mother’s account and have escalated the matter to the appropriate team. A member of our team will be reaching out to you directly to discuss this further and provide support.
I don't use it because it is my Mother n laws. As far as I know it is going great.
Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
Gentlemen were prompt, courtesy and thoughtful. It is a comfort to know they are always available in an emergency
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.
My husband fell in our home so he pressed his button on his necklace. They responded immediately and the firemen were called and they helped him stand up. So grateful.
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.
Dec 4 and Feb 13 fell both times. Spent one week each time at United Hospital, Saint Paul, MN I do not have fall feature as it was too sensitive so need to push the neck button. Bed ridden most of December and now February = lots of bills slow in getting paid including yours but you are threatening penalty = I will give up my switch to another company. Thomas Edwin Koepke Mendota Heights, MN
Thomas, thank you for your feedback. We’re sorry to hear about your recent hospitalizations at United Hospital and hope you are recovering. For privacy and security reasons, we cannot address account details publicly. Please contact our Customer Service team at 1-800-906-0872 so we can review your concerns directly and discuss available options. We appreciate the opportunity to assist you.
Too big not comfortable. Stays on desk not neck. Battery needs frequent charging.
Thank you for your feedback. If you have any questions or concerns about your equipment, please contact our Customer Service Department at 1-800-906-0872. One of our representatives will be happy to assist you and discuss available options that may better meet your needs.
I returned the necklace and it has taken 30 days to receive my refund.
Thank you for bringing this to our attention. Your satisfaction is important to us. For privacy reasons, we’re unable to discuss account details publicly, but we’ve shared your concerns with the appropriate team for review. A member of our team will be reaching out to you directly to follow up and address your concerns. We appreciate the opportunity to assist you.
I fell and fractured my femer while turning down my bed at night. I couldnt get up and wasn't near my phone. If not for Medical Alert, I don't know how long I would have lain there.
Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. We're honored to be a part of your safety plan, and we're delighted to hear that we were able to assist you when it mattered most!
I accidently set off the "fall" alarm which was a false alarm. I was not able to cancell the alarm fast enough and got messages that they were answering other calls. After many messages I was disconnected, however about a minute later they called me and my call was cancelled.
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.
I am 88 years old and I do not understand very well,
Thank you for your feedback. If you have any questions or concerns about your service or account, please call our Customer Service Department 1-800-906-0872 one of our representatives will be happy to assist you.
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