Help at the Press of a ButtonWith 24/7/365 help available at the press of a button, you'll have peace of mind with our easy-to-use medical alert systems. Medical Alert has systems that suit every lifestyle. No matter where you are or where you are going, you will always be protected. A Medical Alert System for Every Lifestyle24/7/365 RESPONSEQuickly connect to trained response specialists who provide you with the assistance you need 24/7/365.PERSONALIZED RESPONSE PLANWhen you press your button, we'll contact the right person to get you the help you need, whether family, friend or first responder.FALL DETECTIONAdd available fall detection to automatically sense when you fall and provide fast contact, even if you can't press your button.WATERPROOF HELP BUTTONSWear the help button around your neck or wrist, including in the shower or tub where slips and falls are most common.MOBILE APPThe Medical Alert Connect app allows you to manage your account easily from your phone. Your loved ones receive real-time notification of emergencies, updates and alerts.NO LONG-TERM CONTRACTSEnjoy the peace of mind of being protected in all emergent and non-emergent situations with a service that has no hidden fees or long-term contracts.
Written by the business, not verified by us.Medical Alert (medicalalert.com) has a 4.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Health & Medical and its reputation is good. 74% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-02.
Reviewers had a great experience with this company. Consumers deeply appreciate the prompt emergency response times, noting that medical professionals and ambulances arrive very quickly when urgent assistance is required. Many people mention that the staff members answering the calls are consistently kind, patient, and highly courteous during extremely stressful medical situations. However, some customers also noted frustrating issues regarding overall product quality, including occasional equipment failures and unreliable fall detection features that caused significant concern. Some reviewers were not happy with customer service representatives who were difficult to reach by phone or completely failed to resolve billing disputes properly.
Auto-generated from all reviews of this business. For reference only.I feel lot secure with that button so if I fall, I can press that button. I press it a few times and spend excellent.!!!
We are so glad to hear you feel secure with our product. Knowing it provides peace of mind is wonderful!
We had a very disappointing experience with the refund process. Our dad moved into a nursing home in March 2026, so we returned the equipment right away. Medical Alert confirmed they received the equipment in early April. We were told there would be a 30-day waiting period before the refund could be processed. It is now mid-May, and we still have not received any refund. We paid for a full year of service in October 2025, but the service has not been used since March 2026. We have already called six times regarding this matter, yet there has been no resolution. We cannot fully comment on the quality of the monitoring service itself, but the refund process has been extremely slow and frustrating. Consumers should be aware of this issue before signing up.
We’re sorry to hear about the difficulties you’ve experienced. We take feedback like this seriously and would like the opportunity to look into your concerns further. We were able to locate the account and confirm that your request has been processed and completed. If you still have concerns or feel this matter has not been fully resolved, please contact our Customer Service team at 1-800-906-0872 for further assistance.
I purchased a medical alert device for my 85 yr old mother a few weeks ago and the device already stopped working. They called my mother and told her to wipe it and clean it and put back on charger. This did not work. Instead of them calling one of her 3 sons who are listed on account including me who has account in my name and pays for it they only call my 85 yr old mother. After my mother told me the next day that it was not working I called and spoke to a I lady name Irene to let her know I need a new device shipped out overnight immediately. She said she would call my mother first and she told my mother it would be 8 to 10 days. I called back and asked for a Supervisor by the name of Nicole Williams who was very rude and not helpful at all. She told me shipping was closed for the day and ther could not ship until Monday. Today is friday. So mother would get on Wed. I then called back to verify with complain to customer service that this was not acceptable as my mother has fallen several times and that is why purchased device. A device that stopped working less then 3 weeks. They then offered to credit a month of payment. That is not the point. I could have chosen several other companies and I chose medical alert and this company is very incompetent and product is faulty and customer service is very poor. Do NOT choose this company to protect your love ones.
We’re sorry to hear about the difficulties you’ve experienced. We take feedback like this seriously and would like the opportunity to look into your concerns further. We were not able to locate the account with the information provided. Please send us a private message with the correct account details so we can escalate this to the appropriate team for further review and assistance. Thank you for bringing this to our attention.
I cancelled this service and was told I had several weeks to return the equipment, which I did within the timeframe provided. Unfortunately, the company took several additional weeks to process the return and continued charging my account after cancellation. When I contacted customer service to resolve the issue, I was unable to get meaningful help. Instead, they went around me and sent threatening collection letters to my 90-year-old father and his wife. In my experience, this is an expensive service with poor customer support and frustrating billing practices. No one seems willing to take responsibility or provide a fair solution. I would strongly encourage others to carefully review the cancellation and return policies before signing up.
We’re sorry to hear about the difficulties you’ve experienced. We take feedback like this seriously and would like the opportunity to look into your concerns further. I was able to locate the account with the information provided and have escalated it over to the appropriate team leads who will follow up with you directly.
your Services failed on me the day that I needed it you weren’t there and that was Saturday evening on the 11th of April. You checked my system out and it was OK and it was on your end that it failed.
We regret that our services were not available when needed on April 11th. We appreciate your feedback and we'll investigate what occurred.
everything is going well and working as it should
Phyllis, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
I once used the service. 3 EMT's came to help to get my wife off the floor. They examined my wife and left.
Thank you, Eric! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Thank you for your feedback, Denise! We appreciate our customers and appreciate the time you took to leave us a review.
Medical Alert took good care of my Mother. I felt that my mother was safe and she felt safe also. Thanks Medical Alert
Mom, thank you for being part of our family and glad that you and your mother feel safe with our service. We appreciate the feedback and for this kind review. Please be well, safe, and take care.
Very helpful and patient with questions and help. Swift answers to help needed. Trustworthy to always be available if needed.
Sara, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
Robert, we're happy to hear that we answered your question. Thank you for letting us know about your experience.
Donnie, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
Being there just in case I need your help was shown through a test by accident on a testing of alert it accidentally called my daughter in less than 2 minutes. I was able to let her know that I was okay
Thank you, Sharol! We appreciate your review. We value our customers and appreciate the time you took to share your experience.
Evelyn, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.
Great response service, but my Mike device frequently displays low battery even when I've charged it.5
Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. If you have any questions about your equipment or service, please call our Customer Service Department 1-800-906-0872 or [email protected]. Our representatives will be happy to assist.
I was just checking my equipment All went well.
We're happy to hear that your equipment check went well. Thank you for your positive feedback; we appreciate it a lot.
So far I haven't needed it. Sometimes it is hard to get it to charge.
Thank you for your feedback. If you have any questions or concerns about your equipment, please call our Customer Service Department 1-800-906-0872 so that we can resolve this matter efficiently.
Three Words, I Feel - Safe, Safe, Safe. Help Will Be There With A Push Of A Button,If I Need It.I Love My Device, My Friends Also Love There Devices. We Are Old And We Thank You Medical Alert.
We're happy to hear that our device provides a sense of security for you and your friends. It means a lot to us that you feel safe and supported. Thank you for sharing your positive experience!
Great Support and Service for 6 years!
We appreciate your long-term support and are so glad to hear that you have had great experiences with our service for so many years!
We are happy to hear that our customer service support was helpful. Thank you for your feedback.
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