Medical Alert consumer warning
We had a very disappointing experience with the refund process. Our dad moved into a nursing home in March 2026, so we returned the equipment right away. Medical Alert confirmed they received the equipment in early April. We were told there would be a 30-day waiting period before the refund could be processed. It is now mid-May, and we still have not received any refund. We paid for a full year of service in October 2025, but the service has not been used since March 2026. We have already called six times regarding this matter, yet there has been no resolution. We cannot fully comment on the quality of the monitoring service itself, but the refund process has been extremely slow and frustrating. Consumers should be aware of this issue before signing up.