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Health & Medical

Medical Alert

ClaimedCollecting reviews

101 reviews

4.0101 reviews
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About Medical Alert

Data updated
Website
medicalalert.com
Category
Health & Medical
Location
United States
Status
Unclaimed
Last 12 months
101 reviews
Replies to negative
100% (22/22)
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800-800-2537medicalalert.com

About this business

Help at the Press of a ButtonWith 24/7/365 help available at the press of a button, you'll have peace of mind with our easy-to-use medical alert systems. Medical Alert has systems that suit every lifestyle. No matter where you are or where you are going, you will always be protected. A Medical Alert System for Every Lifestyle24/7/365 RESPONSEQuickly connect to trained response specialists who provide you with the assistance you need 24/7/365.PERSONALIZED RESPONSE PLANWhen you press your button, we'll contact the right person to get you the help you need, whether family, friend or first responder.FALL DETECTIONAdd available fall detection to automatically sense when you fall and provide fast contact, even if you can't press your button.WATERPROOF HELP BUTTONSWear the help button around your neck or wrist, including in the shower or tub where slips and falls are most common.MOBILE APPThe Medical Alert Connect app allows you to manage your account easily from your phone. Your loved ones receive real-time notification of emergencies, updates and alerts.NO LONG-TERM CONTRACTSEnjoy the peace of mind of being protected in all emergent and non-emergent situations with a service that has no hidden fees or long-term contracts.

Written by the business, not verified by us.

Is Medical Alert legit?

Medical Alert (medicalalert.com) has a 4.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Health & Medical and its reputation is good. 74% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-02.

What reviewers say

AI generated

Reviewers had a great experience with this company. Consumers deeply appreciate the prompt emergency response times, noting that medical professionals and ambulances arrive very quickly when urgent assistance is required. Many people mention that the staff members answering the calls are consistently kind, patient, and highly courteous during extremely stressful medical situations. However, some customers also noted frustrating issues regarding overall product quality, including occasional equipment failures and unreliable fall detection features that caused significant concern. Some reviewers were not happy with customer service representatives who were difficult to reach by phone or completely failed to resolve billing disputes properly.

Auto-generated from all reviews of this business. For reference only.

What people say

J
J M MOYERUnited States · 10 reviews · Verified · Experienced 2026-06-15 ·

Bad Response

On April 3, 2026, I needed to use Medical Alert to call for an ambulance. The first time I pushed the button and the second time I pushed the button, it said 'all operators are busy'. The third time I got through and they did send an ambulance to take me to the hospital. I am glad I was able to call three times. If I'd only had one chance, only God knows what would have been the result. I called the company and talked to a supervisor. She was no help. Someone called me from the Company last week. They were no help either; they could not explain the delay. I will find a company that answers the call every time.

Reply from Medical Alert2026-07-08

We are truly sorry to hear about the experience you had when trying to use our service during such an important moment. We understand how frustrating and concerning it can be when you need assistance and the response does not meet your expectations. We take your concerns seriously and have shared your feedback with the appropriate team for review. We are committed to understanding what happened and continuing to improve our response processes to provide reliable support when it is needed most. Thank you for bringing this to our attention and giving us the opportunity to address your concerns.

H
HaroldUnited States · 2 reviews · Verified · Experienced 2026-06-28 ·

This was my third or fourth Alert

This was my third or fourth Alert, Button ⚾️ 🏀 🎱 ⚽️, and the others, I don’t know. They didn’t seem to work when I fell. Some of them weren’t able to sense a fall. This one has worked fine almost every time I fall and it tests good all the time I appreciate it. The price is a little high compared to what they’re going for now but I’m in.

Reply from Medical Alert2026-07-07

Thank you for your feedback! We value our customers and are honored to be part of your safety plan. We appreciate the time you took to share your experience.

K
Kathryn/daughter Jane RowlandUnited States · 1 review · Verified · Experienced 2026-06-29 ·

They talked too fast and too much for a…

They talked too fast and too much for a person hard of hearing. My mom just needed to tell them what she needed but they kept talking over her.

Reply from Medical Alert2026-07-08

We appreciate you bringing this to our attention. We take these concerns seriously and will have the appropriate team review what happened. Someone will follow up with you directly to address your concerns and provide any assistance we can. Thank you for giving us the opportunity to look into this.

B
Barbara ShriverUnited States · 2 reviews · Verified · Experienced 2026-05-27 ·

When the Flu Isn't Flu

I went to bed Wed. night with a truly bad case of chills. I thought I was coming down with the flu and would be better in the morning. I never saw Thursday, as I slept through Thurs. into late Fri. morning. A friend was supposed to take me to my Retina Specialist that day for eye injections. When I wasn't in front of the house, she kept calling but I was VERY ILL with pneumonia and sepsis. I was finally able to give the combination to my Medical Alert lock box, she entered, came upstairs, got me some water, and had me alert the Paramedics with my Alert Button. They took me to the hospital with what turned out to be an 8-day stay. Now, a month later, I'm still regaining my strength, but my friend's intervention and Medical Alert saved my life.

Reply from Medical Alert2026-07-07

Thank you for your feedback! We value our customers and are honored to be part of your safety plan. We appreciate the time you took to share your experience.

S
SeleneUnited States · 1 review · Verified · Experienced 2026-05-20 ·

Very sad

account is closed and you keep taking money out of my account. You owe me money. Also can not understand people in billing department. Is this on purpose ? And that's if they answer the phone. Selene ricker is dead. Stop stealing from me.

Reply from Medical Alert2026-06-26

Please accept our sincere condolences for your loss. We were able to locate the account and have escalated this matter to the appropriate team for review. A member of our team will be reaching out to you directly to discuss your concerns and work toward a resolution. Thank you for bringing this to our attention.

m
milleproUnited States · 3 reviews · Verified · Experienced 2026-02-15 ·

Horrible customer service.

It took at least 12 plus calls from them to update my account. That’s just messages. Not mentioning my calls to them. Worked with a case number also. Still no adjustment. In an emergency we got faster response from 911. Took 5 to 6 months to correct.

Reply from Medical Alert2026-06-26

Thank you for taking the time to share your feedback. We have located your account and escalated your concerns to the appropriate team for further review. A member of our team will be following up with you directly to address this matter in detail. We appreciate your patience and the opportunity to assist you.

c
customerUnited States · 4 reviews · Verified · Experienced 2026-06-15 ·

I know that the alert is on my body and…

I know that the alert is on my body and will be there if I need it. It is a piece of mind feeling that I have all the time.

Reply from Medical Alert2026-06-26

We are so glad to know our alert system provides you with such a strong sense of security and peace of mind. Thank you for sharing your positive experience!

N
NovellaUnited States · 1 review · Verified · Experienced 2026-06-15 ·

I’ve used Medical Alert a very long…

I’ve used Medical Alert a very long time. I’m 92yrs young….. over the yrs., I have accidentally set my alarm off and you responded immediately. I presently have four family members who are my emergency contacts. They always receive a call immediately. Thank you so much for your services. Most recently, I thought I was having a heart attack…. I hit that button on my machine and the fire dept along with an ambulance were here within five minutes. ❤️‍🩹

Reply from Medical Alert2026-06-26

We are so glad to hear that our service has provided you with such reliable support over the years. Your safety is our top priority, and we are truly grateful for your kind words. We are always here for you.

Bear PittsUnited States · 9 reviews · Verified · Experienced 2026-05-26 ·

y'all still owe us money... very disappointed

y'all still owe us money... Kerry died nearly 3 months ago... but terrible service from day 1 first, the wrong unit was shipped, we paid for expedited and it took over a week to arrive. a new one was sent, again not quickly it took 8 hrs to charge, died in 2 hrs after many many calls to support [and you AI was wrong about charging, which the tec admitted they knew] support said that the wrong charger was sent, so we, again, paid for expidited service ... the new charger arrived weeks later, after Kerry died finally support agreed to monitor the device [they had the records, just didn't look until my 6th or 7th call] they discovered that we, again, had sent the wrong device ... a new device was shipped, and arrived 3 days before Kerry passed, by then he was bedridden... my wife has delayed sending this evaluation to the Better Business Bureau until we get our refund ... she may just send it now... where is our refund?

Reply from Medical Alert2026-06-26

Thank you for taking the time to share your feedback. We were able to locate your account and have escalated this matter to the appropriate team for review. A member of our team will be reaching out to you directly to discuss your concerns and work with you toward a resolution.

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