Good Product, Reliable Service
I purchased a watch from Tufina in September. On receipt of the watch, I was pleasantly surprised by the packaging quality—specifically the quality of the container it was stored in. Overall, the watch I received was of good quality considering the price-point (~$350 including all discounts) and decorative complexity (fully-automatic self-winding skeleton watch). It looked good too—even compared to their online presentation of the product. I wore the watch daily for ~4 months without incident, including for daily athletics such as running, tennis, mountain biking, soccer, weightlifting, and downhill skiing. The face never scratched and the chassis never developed blemishes or discoloration. I was able to wash it in the sink (not advised, but I did it anyways because I trust the 5-atm rating it came with) and was able to keep it clean. My only complaint at the time was that it was losing around 20 seconds per day, but this was consistent and within a reasonable realm of error—not indicative of poor quality control or cheap movement (the consistency of this loss more or less suggested that it could use more tuning). But I did not inquire to address this on its own. The real reason for this review is because I had a very positive experience with their RMA process. Essentially, I had a minor mishap and needed to call on their 2-year-warranty policy. While skiing GS, I mistakenly struck a gate with my fist. It was enough that my knuckle was bruised and swelled for a couple of days. Potentially as a result, the minutes hand of the watch may have been knocked loose alongside another internal decorative ornament (or otherwise, it could be seen as an accumulated result from daily usage). So, I put in an RMA request. The remainder of the internal components were in working condition, and the watch showed no signs of external damage. I was told to simply fill out a form describing the issue along with some other information, and to ship it (both the form and the watch) to an address (within the US, where I am from). I was not interrogated and was simply asked if the watch experienced ‘impact’ (to me, this implied a direct form of collision.. which did not technically occur), to which I replied ‘no.’ I was told to give them 8 weeks to fix it (this seems relatively standard). As of this week (within the specified deadline), I have received the watch in working order. During the waiting period, they were responsive (and it was a human response) on the email chain, enough that they actually provided a shipment tracking number when it was already almost back to me. Also, I mentioned (in my RMA request) that I would appreciate them looking at the tuning once more. Since receiving my watch again, I have noticed an improvement in the time-loss I asked about and no longer see a measured day-over-day loss or gain. Of course, I do plan on being a little more considerate of the watch (or rather, myself while wearing the watch) going forward. But seeing as they have proven the legitimacy of their advertised warranty, I wanted to say something about it. As such, I DO NOT RECOMMEND STRESS-TESTING THE PRODUCT AND EXPECTING THE SAME RESPONSE OR TREATMENT I RECEIVED FROM THE CARE TEAM AT TUFINA. Their warranty and RMA system is completely legitimate (in my experience), but I do not want my anecdote to result in any type of consumer negligence, nor to serve as an endorsement of it being tolerated. For information of what they consider to be proper treatment of their products, please refer directly to their website. For anyone curious, the specific model of watch I purchased is: ‘Theorema Oslo GM-110-6’. It has a sapphire crystal face and looks pretty decent. It is well built and functionally sound.