DO NOT BUY FROM THIS COMPANY
I would not recommend buying from this company. I ordered a particular Isabel Marant skort in a different color than the one I own. I was looking for a size 38 and found one in the color ecru (I own the one in red). The photo looked exactly like my skort. When I received the item it was nothing like the photo in my order confirmation. It was a skirt with one ruffle at the bottom (in the photo there are tiered ruffles with one midway down the skort) and there was a zipper in the back instead of an elastic waist (like in the photo and my own skort I own in red). Also, there were no tags on the item, which tells me the item was used and not new. While Snagged and Bagged was responsive to my email, they also told me that if I wanted to proceed with the process then I needed to take a photo of the item I got and the packing slip and upload into the email. I've never had to take a photo of an item I got that was incorrect from other vendors. If that ever happened they would send me a prepaid shipping label and apologize for the mistake so I could return it. But I obliged and took the phots and sent them. The next email was really weird. I was told I could keep the wrong item and they would give me 15% off or I could return it for a refund and they included the shipping label. But they said that the item must not have been worn and all tags must be on the item. There were no tags at all. So I contacted my credit card company to dispute the charges since I now didn't trust this company. I wanted my money back and right away. My credit card company had no issues with sending them a letter and crediting my account, but said the merchant would have until May 18th to respond. When I emailed Snagged and Bagged about this I got a long email back stating that they didn't know why there were no tags or why I got the wrong item. I used their prepaid label and drove to the USPS place to return the item (using my own gas money and spending more of my time). Then I got another email the next day from Snagged and Bagged. The woman asked me to cancel the chargeback with my credit card company because they would not be able to issue me a refund if there is a chargeback. She also told me that their company will incur a $15 fee from my credit card company for the chargeback. Really? How about my wasted time responded to emails, taking photos of my item to prove it was the wrong one, and driving to USPS to send back their incorrect item? Do they not.care about my time and inconvenience? Then I read all these negative reviews on Trust Pilot with all similar experiences. Super shady business.