First and Last Time Buying
Ordered a set of new wheels and lo and behold, one came w the box busted open and the wheel damaged in not 1, but 2 different spots. Something hit it hard enough to bust through the rim guard on the front rim of the wheel and the back of the rim as well. Purchased shipping protection and guess what, they can’t replace the rim because they’re back ordered now and if possible they asked if id do a $50 reimbursement. Those options or I can send the whole set back to get a different set…awesome. Make sure you look up reviews about custom offsets before ordering. If not, you will be inconvenienced with the back and forth of unfair reimbursement or having to ship everything back to their warehouse in California at the cost of your own. It seems like they purposely send defective or blemished wheels to people because they know they’ll give customers such a hard time with the return process, the people will just end up keeping them. Horrible business, horrible quality control, and horrible course of action for customers. ***UPDATE***April 7th They are reimbursing $100 for the damaged wheel. Just going to keep the set up. Huge waste of time to keep going back and forth. For future reference just give a full refund for any wheels that are damaged. Especially when pictures are taken the same day, claim was submitted same day (while the delivery man was still there) and all the steps were followed per your site.