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Is Custom Offsets legit?
Custom Offsets (www.customwheeloffset.com) has a 4.4 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 86% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast shipping times, noting that their wheel and tire packages arrive securely packed, undamaged, and ahead of schedule. Consumers also highlight the helpful customer service team, easy browsing, and the straightforward ordering process that ensures a proper fit for their vehicles.
Some reviewers were not happy with customer service, reporting significant difficulties with getting timely assistance or resolving order discrepancies after purchase. A few customers experienced problems with incorrect items or mismatched bolt patterns arriving, alongside unhelpful responses regarding returns and replacements.
Auto-generated from all reviews of this business. For reference only.
Reviews of this company are good and my experience was good until an issue came up. You find out the integrity of a business not when things are good, but when issues arise. Custom Offsets did not stand behind their words on an issue that I had. There are many, many retailers out there that will be getting my other business, not them.
Reply from Custom Offsets2026-08-10
Danny, our apologies for any inconvenience you may have encountered. It looks like there is a bit more at play here. It looks like the incorrect products were ordered, and we issued a return, as well as advised that there would be a restocking fee to cover the return shipping. Our management will be in touch to discuss this further.
Custom Offsets has become just another internet-based sales company. Although the sales associates claim to be knowledgeable, my experience was very disappointing.
I ordered a wheel-and-tire package, but the tires had different tread patterns, and the wheels arrived with the wrong offset in February 2026. By August, the issue still had not been resolved. During my recorded conversations with customer service, I felt that the specialist repeatedly provided misleading information simply to dismiss my concerns.
The TPMS sensors were also installed incorrectly, causing the vehicle to communicate with them only intermittently. The specialist sent me two replacement sensors but required me to pay for the other two. I was never informed that a special scan tool was needed to program them, and Custom Offsets would only authorize $30 per wheel for the replacement service.
Based on this experience, I cannot recommend Custom Offsets. Be very careful and make sure you fully understand their policies before placing an order.
Reply from Custom Offsets2026-08-07
Thank you for sharing your experience. We're sorry to hear about the issues you encountered with your wheel and tire package, including the tread pattern, wheel offset, and TPMS concerns. We understand how frustrating it would be to work through multiple issues over an extended period of time. While our team worked to provide replacement components and assistance throughout the process, we regret that we did not leave you with a better overall experience. We appreciate your feedback and will use it to improve our communication and service moving forward.
Horrible and zero customer support, purchased a set of wheels and lugs and chose the option for next day and paid expedite shipping and was told sorry that just an estimate, complete BS. Truck in shop sitting on lift waiting on wheels. Never would have purchased and won't again.
Reply from Custom Offsets2026-08-04
We apologize that your experience with us was less than stellar. We'd like the opportunity to take a peek into what went wrong and hope to get a resolution your way asap. If you could, please reach out to us at [email protected] with the subject line "ATTN Customer Service Manager", or give us a ring at (920) 764-8782. Thank you.
Love my new wheels and tires, look great on my truck. These guys are Awesome I don't think I've ever received anything packaged so well and protected. Received my order faster than estimated. I never spoke with any1 did NOT have too it was that easy to shop and check out DONE!!! They emailed me order is placed and updated the process all the way up til they were delivered. I love they give you the option to receive them mounted and balanced. This my new wheel and tire shop!!!
Reply from Custom Offsets2026-08-03
Thank you for your stellar review! We are glad we were able to help.
Alloy Ion 171 Polished Rims and Nitto Terra Grappler Tires
I ordered a set of Alloy Ion 171 polished rims and a set of Nitto Terra Grappler tires for my 2019 Ford F150. The nice thing about Custom Offsets is you can select if your truck is stock or modified with a leveling kit or a lift, that helps in choosing the correct combination that will fit.
Ordering was straight forward and selection of pretty good so you can find just about anything you want as far as your preference goes for rims and tires.
I do wish they used Gorilla lug nuts, instead they use Vista which are not as good of quality as Gorilla products. The Vistas will work, but I prefer Gorilla so I ordered a set of Gorilla lug nuts for my new wheels.
They were fast at getting the order together and shipped out. They do ship freight so expect it to take about a week to get to you depending on where you are located from their facility. I live in Florida so it was a week for me.
The tires were mounted and balanced and were wrapped securely to protect from damage during shipping.
Over all Custom Offsets is a reputable company that from my experience does things the right way. As far as pricing goes they are competitive price wise with other companies.
I would purchase from Custom Offsets again.
Reply from Custom Offsets2026-07-31
Bill, thank you for leaving us such a stellar review! We hope to work with you again!
Had a problem with my order (wheels on back order for minimum of 90 days) didn’t want to wait that long so I was given the opportunity to to select a different wheel , they made it easy with one call and the swap was made , should get my wheels and tires now within 2 weeks now
Could not have been easier to deal with!
The rims I bought came super quick and they were packaged really well. I also ordered a new set of lug nuts and they are the perfect price and touch off the new rims perfectly. I would definitely recommend these guys.
Was trying to buy a wheel and tire set. I settled on the rims but was having a problem finding the tire size I wanted. I wanted something beefier, all terrain to make the Land Rover look more off road ready truck then car. I set up my financing but never pulled the trigger as I was worried about buying something that wouldn’t fit. Next day got a text from one of their reps. I called them while I was traveling and told them what I was looking for. Told them I had stock suspension, ok with some rub at full lock, wanted an aggressive tread. He recommended a Radar tie he said he had on his truck. I bought it and waited the 7-10 days. When it showed up it was way too big for my car. No way out would fit without extensive modding, if that. Called to resolve the issue. They asked for pictures which I supplied. I separated the tires but they were still individually wrapped. Got the ok and asked to put back on pallet and if I could wrap them all back together. I did that. Then a couple days of back and forth as it seems that they only check emails once a day. So they say something, I responded. Seems they only check their email once a day because they email me, I respond within the hour, do what they ask, but won’t here back till maybe the next day. So every step is at least a day. Finally I get the pick up scheduled. Good to go. I send an email asking about status and about 5 days after it was sent they said they received the. They said they would have to inspect them and it should be 1 week before they would get back to me! It takes them a week to look at them!?! So here I am a week later, still nothing. I don’t want to put out money for new tires that I need for my inspection until I have this cleared up. Then I have to order the new set ( probably not from them) . So it seems that they have a good reputation but that seems as long as there aren’t any problems. Problems? Your stuck in limbo. Wishing I had just bought something local at this point. Very disappointing….
Reply from Custom Offsets2026-07-22
Stephen, our apologies for the fitment issues and delay with your return. This is not the business we strive to provide. Our management team will be in touch to discuss this further.
We bought a muffler , my son reached out before the 30days as there return policy says with no response I finally get a answer 6 months later they cant return the wrong items. Over $600.🤨😖
Reply from Custom Offsets2026-07-20
We apologize that your experience with us was less than stellar. We'd like the opportunity to take a peek into what went wrong and hope to get a resolution your way asap. If you could, please reach out to us at [email protected] with the subject line "ATTN Customer Service Manager", or give us a ring at (920) 764-8782. Thank you.
Very disappointed! I CALLED in ordered a custom wheel and tire package. Was very specific on rim size, offset and tire size. Place the order, receive an email with a confirmation of my order but all the wrong parts. I called back in to tell them they placed the wrong order they said not to worry everything will be taken care of! 2 weeks later… I received the wrong order and only half of my order! Since then, dealing with customer service has been one of the most frustrating experiences I’ve had. Getting someone to take ownership of the mistake has been difficult, communication has been slow and inconsistent, and I keep getting passed around without a real solution.
When a company ships the wrong order, I expect them to make it right quickly. Instead, the process has been dragged out, costing me time and creating unnecessary frustration. For a company that specializes in wheels and tires, I expected much better customer service and support.Unfortunately, based on my experience, I would not recommend Custom Wheel Offsets. If something goes wrong with your order, don’t expect a fast or hassle free resolution. Or worse a refund!
Reply from Custom Offsets2026-07-20
Tommy, our apologies that the incorrect inner wheels were shipped. We have issued a partial refund and are currently working on shipping out the correct wheels to you. Our management team will be in touch to get this moving along more quickly.
First and last order with this company. Poor customer service, very unprofessional. Once the product is shipped it’s your problem and cost!
Reply from Custom Offsets2026-07-15
Bret, our apologies that the wheels did not work out as expected. It looks like our team has been in constant communication to get this resolved, but was advised not to contact you. We would need to be in contact to do any exchange or return.
Wheels arrived in perfect condition! The added ceramic coating looks great too! Add in the great price, and the helpful Tech guy I talked to, and it was a very good experience, all the way around!!! Thanks!!!
Customer service was excellent! They were able to answer all the questions I had. Their website is also very helpful understanding the proper fitment of the rims and tires they sell. My rims and tires arrived very well packaged. I 100% recommend Custom Offsets.
Sent me 3 correct wheels and 1 incorrect wheel. Would not take back the incorrect wheel and I had to buy a replacement wheel. Also noticed that customer service was so busy it took me 2 days to get through to a representative. If you have other options I would choose them.
Reply from Custom Offsets2026-06-18
Dewayne, our apologies that you received the incorrect wheel. Unfortunately, we are unable to return the wheel due to extensive damage. We provided a steep discount due to the inconvenience. Our management team will be in touch.
Bought 4 wheels for my truck, received 3 that fit and 1 that had a different bolt pattern. Called customer service and they told me because a tire was put on the wheel I couldn’t return it. But after about 4 days they said I could buy another wheel at a discount.
Reply from Custom Offsets2026-06-16
Hi Dewayne - We apologize you may have received a wheel that didnt match the bolt pattern of the other 3 you received. Ultimately, we do require wheels to be test fit prior to install OR tire install to help rule occasional issues like these out. Typically, once a tire is installed, we are unable to return that wheel. We're happy to take another look at this to make sure we're giving you the best possible experiene with us, so we'll be reaching out ASAP to do so. Thanks!
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